Crunchr

Crunchr suits large employers with a core HR system, and it publishes no price

Shared definitions, role-based access and AI that follows those rules

Buyers of this software usually ask four things. Can I trust the numbers? Does it save time? Who can see people data? How much set-up work falls on my side? Crunchr has strong answers to each. The cards below add how its AI stays inside your access rules, and where your data lives.

It suits companies with 1,000 or more people and several HR systems

Crunchr is positioned for organisations with 1,000 or more employees. It expects complexity across countries, HR systems or reporting structures. Its customers range from a few thousand people to tens of thousands. Named customers include Wiley at 5,500 people and Solvay at more than 8,400. Booking.com has more than 10,000, and NS has about 20,000. Arcadis has 36,000 and Randstad more than 40,000. Check your own situation against the four below.

It is not for small companies, and it leaves statutory reports to you

A few of these limits decide whether Crunchr fits your company at all. The rest change what you should get in writing. Weigh each card before the demo, because each one changes what you should ask for.

One fee by workforce size, paid yearly, on a first term you cannot cancel

You cannot read Crunchr’s price, and its product tour is not a free trial. One fee covers the full platform and is based on the size of your workforce. Users are unlimited, and adding users adds no cost. Every people analytics capability comes as standard, with no extra parts to add. Regular HR data uploads carry no extra fee unless agreed otherwise in writing. The five-minute tour needs no demo call. Exact pricing, contract terms, trial availability and implementation scope need confirmation from Crunchr.

Two things decide what your fee covers. One is who counts as headcount. The other is what the order form licenses. Under Crunchr’s terms, headcount means every worker on its summary page without filters. That count includes contingent, blue-collar and white-collar workers. Under the same terms, the order form sets which parts you license. Where it applies, it also sets the number of employees and end users. That sits beside Crunchr’s own statement that there is nothing extra to add. Check that the order form matches what you saw.

The next question is whether set-up sits inside the fee. Crunchr’s implementation steps include a data engineer and a customer success manager, marked as included. Under its General Terms, implementation, data conversion and consultancy are project services. Those services are identified in the order form apart from the cloud services. Crunchr puts the implementation time at two weeks on Microsoft Marketplace. Set-up took one week at SITA, six weeks at Attentive and 10 weeks at Dura Vermeer. Ask which of these your order form prices.

The money for a year is committed before you start, and the earliest exit needs six months’ notice. So put the notice date in the diary on the day you sign. The cloud services fee is an annual fee paid upfront before the start date. The agreement runs through a non-cancellable initial term set in the order form. It then renews automatically for one-year terms. Either party may end it at the end of the initial term or on an anniversary. That needs six months’ notice. Termination does not by itself entitle you to a refund of fees paid.

The terms also put the risk of a slipped payment on you, and they limit what Crunchr owes you. If a payment runs more than thirty days late, Crunchr may suspend the services. It may also declare the whole unpaid fee for the full term due. Each party’s liability is capped at the fees you paid over the previous twelve calendar months under that order form. So the most either side can recover is about one year of fees. Disputes fall solely under the competent court of Amsterdam.

Your data comes back when you leave, and the open point is how long backups stay out of reach. You own your data, your AI inputs and the content they generate. When the contract ends, Crunchr returns to you all the data, documentation and other materials you own. Its security terms add that your data is securely destroyed, and you may choose to receive a copy first. Backup deletion is locked, even for Crunchr, during the retention period. That period is a question for the demo.

You are also signing with a company that named one of its own reference customers as an investor. Crunchr is the trade name of Focus Orange Technology B.V. in Amsterdam. It was founded in 2014 and has offices in Boston and Amsterdam. A funding round led by Oxx was announced on 1 February 2022. In 2022, Crunchr named Randstad as an existing investor. Randstad is also a customer with more than 40,000 employees. So when you hear Randstad as a reference, ask about that stake. Ask for references from customers with no stake.

Ten questions to put to Crunchr before you sign

These ten questions settle what the contract and the product leave open. Ask them before you sign. The first term cannot be cancelled, and each answer changes what you pay or carry.

1. What fee do you quote for our workforce, and which people does the headcount count? Good answer: A figure in the contract, with contingent workers counted or left out in writing.
2. What happens to the fee at each one-year renewal? Good answer: A cap on any increase, written into the order form.
3. Which parts do we license, and does the order form list every capability we saw in the demo? Good answer: A named list in the order form that matches the demo.
4. Is set-up inside the fee, or is it project services priced on top? Good answer: Set-up and data conversion written in as included, or priced line by line.
5. How long is the first term, and by what date must we give notice? Good answer: A first term we can live with, and the notice date in writing.
6. Which of our systems connect directly, and how often does each one refresh? Good answer: A named connection and a refresh rate for each system, not examples.
7. Can flags about individual employees be switched off for our account? Good answer: Yes, at account level, with the setting recorded.
8. Which steps of a CSRD or works council report do you cover, and which stay with us? Good answer: A written split between the data you supply and the filing we do.
9. How long is the retention period when backups cannot be deleted? In what format do we get our data back? Good answer: A number of days, and a copy of our data in a named file format.
10. May we read the SOC 2 Type 2 report and the sub-processor list before we sign? Good answer: Both, under an NDA if needed, before signature.

Alternatives to Crunchr

If Crunchr comes off your shortlist, look at Visier, One Model or Orgvue. You can also keep building reports with the tools you have.

Visier is the one to try first if you want to test before you commit. It offers a 30-day free trial with admin rights, on sample data or your own. Crunchr offers a tour instead. Visier’s price is based on the number of employees and depends on the products you buy. Under its master agreement, an employee includes contractors and inactive personnel who are not terminated. Where pricing is based on employee capacity, you buy extra employees in blocks of at least 1,000. Visier’s customers include Gore Mutual at 600 or more people and Sunstate Equipment at 2,400.

One Model’s attrition risk storyboards need a data engineer to add code, while Crunchr includes its own engineer. It sells three editions, Essentials, Data Mesh and Enterprise, each with a Get a quote button. In its pricing table, predictive modelling is marked for the Enterprise edition and not the other two. Those storyboards are built with a One Model customer success advisor. Ask who supplies that engineer.

Orgvue fits a different job. It combines org design, activity analysis, skills analysis, analytics, data management and workforce planning. Choose it if you plan structures and roles more than you report on them. Its order forms carry an annual increase of 7%, so ask Crunchr what happens to its fee at renewal.

Buying nothing is the last route. Crunchr’s named results start from reports that took days to compile. If your monthly reports take hours, price the saving before you sign. Our guide for companies whose HR system has analytics covers what you may already own. Our enterprise guide compares the products built for 2,000 people or more.