EngageRocket BELONG

BELONG brings experts and fees that are non-cancellable

Expert help, your own questions and a security record come with it

Much of what limits BELONG is set per customer or still in early access

Three limits on BELONG are settled with each customer. They are who sees answers, where data sits outside Singapore, and early-access terms. The others are plain limits. They are benchmark depth, comment warnings and flight risk. They also include the downtime remedy and fit for a lightweight need.

You sign with a Singapore company. Its terms let it pass your contract to a buyer without asking you. Under its terms, either party may assign the terms without the other party’s consent. That covers an affiliate, a merger, an acquisition, a reorganisation or an asset sale. Its privacy policy adds that personal data may be passed to an acquiring entity. EngageRocket Pte. Ltd. was founded in 2016. On 18 March 2020 it announced a S$3 million investment led by Qualgro. Total funding then stood at S$4.5 million.

EngageRocket quotes a yearly price and invoices it a year ahead

EngageRocket prices BELONG as an annual subscription. The price depends on employee count, the products you choose and the size of the programme. You get a quote on request. EngageRocket offers no free trial and points buyers to a tailored demo.

Set-up cost is a question to settle early. Its BELONG page gives value pricing with a single subscription and no separate implementation partner fee. Its comparison page makes set-up costs depend on scope. It adds that EngageRocket works from the buyer’s budget rather than a fixed quote. The same page says the subscription covers customer success and advisory. It also covers data migration and implementation support. BELONG adds no extra cost for an additional survey cycle.

The contract sets how the year works. Fees are invoiced in advance on a yearly basis, due net 30 days from the invoice date. Payment obligations are non-cancellable. Fees paid are non-refundable except as specified. On termination, all unpaid fees for the rest of the term become due. No refunds are issued for unused time.

Subscriptions renew by themselves for one year at a time. Either party can stop that with written notice at least 30 days before the term ends. EngageRocket may amend subscription fees at each renewal. It gives written notice at least 30 days before the term ends. Both notices need at least 30 days. So the new fee can arrive on your last day to give notice. Ask for it early. Usage above the licences or seats in the Order Form is invoiced at the Order Form rates. If the Order Form has none, then-current list prices apply. Late payments carry interest of 1.5% of the outstanding balance per month. If a payment is late, EngageRocket may also suspend access.

Other terms are worth reading. Each party’s total liability is capped at the fees paid in the 12 months before the event. EngageRocket may update the terms by publishing a new version. Continued use counts as acceptance. The terms limit use of reports and analytics outputs to internal business use. Customers may not benchmark the Services against a competitor without prior written consent. EngageRocket may use the customer’s name and logo as a reference. Singapore law governs. The Singapore courts have exclusive jurisdiction.

On leaving, the customer keeps ownership of Customer Data. The terms handle Customer Data under the Data Processing Agreement. That covers access, retention and deletion. Customers may request deletion, return or export. Backup copies may be kept for a limited time. They are then overwritten or deleted. EngageRocket may also use de-identified, aggregated Customer Data. It may use it to run, improve and develop the Services, including benchmarking. EngageRocket owns that data after termination.

If you switch to EngageRocket from another vendor, it can take in all historical survey data. Switching customers keep their historical trending.

Ten questions for the demo

1. Which confidentiality terms apply to us, and which roles are Privileged Administrators? Good answer: A written agreement naming each role that can see answers linked to who gave them.
2. What is the smallest group shown, and who can change it? Good answer: A number in our order form, changeable only by named roles.
3. Does Flight Risk Prediction point to named employees or to groups? Good answer: A written answer, and the roles that can see it.
4. Do Mira and the AI Dashboard Builder count as Beta Features under your terms? Good answer: No, and the uptime promise covers them from day one.
5. In which languages do comment themes, sentiment and manager insights work for our staff? Good answer: A written list of languages for each of the three.
6. What will set-up cost in total before the first survey, and how long will it take? Good answer: A written figure and a date for the first survey.
7. Where will our survey data sit, and which countries can reach it for support? Good answer: A named region for storage and a list of any other countries involved.
8. Which benchmark group matches our industry and country, and how many employees are in it? Good answer: A named group with an employee count and an update date.
9. When will you send next year’s fee, given the 30-day notice dates? Good answer: Well before our own non-renewal deadline.
10. How do our answers and results leave in bulk at the end, and when are backups deleted? Good answer: A file format, a time window and a backup deletion date, in the contract.

Alternatives to EngageRocket, including buying nothing

If BELONG comes off your list, Viva Glint and Workday Peakon each answer one of its stops. Buying nothing is a third route.

Viva Glint answers the benchmark stop with suites by region and country. EngageRocket’s benchmark depth is strongest in Asia-Pacific and the UK. Viva Glint offers benchmark suites by region. The regions are Africa, Asia, Europe, Latin America, Middle East, North America and Oceania. It also has suites by country. Country and region suites come out each calendar year. Suites with fewer than 15 of the 21 core items meeting threshold are tagged “Developing”. Microsoft assumes those have greater volatility of scores. Ask Viva Glint which suite covers your country.

Workday Peakon answers the flight-risk stop. BELONG’s flag covers employees. Peakon’s Attrition Prediction heat map shows attrition risk by segment. It is described as protecting individual employee identity. Its method works out attrition risk per employee before averaging by segment. The Administrators access group sees the heat map. Administrators can turn it on for other groups with the Attrition prediction permission.

Buying nothing means you skip terms that limit reports and analytics outputs to internal business use. Customers may not benchmark the Services against a competitor without prior written consent. EngageRocket may use the customer’s name and logo as a reference. Our guide for HR system owners covers surveys that come with an HR system.