Amber by inFeedo

Amber asks in a chat, and HR gets a list of people by name

Reach, a linked yearly survey and drafted action plans

inFeedo reports results for companies from 251 to 130,000 employees

These are inFeedo’s own customer results, so read them as the vendor’s account. inFeedo Tech Inc. is incorporated in Delaware and located in New York. inFeedo counts 88 enterprises with 5,000 to 130,000 employees among its users. Its customer results also include companies of 251 and 852 employees.

Named lists, outside AI models and contract duties need a decision

Three things each need a decision before staff are asked to answer. The first is the named list. The second is the AI models that read the answers. The third is the duties the contract puts on the customer.

Pricing is per user, and the terms set the dates after you sign

The price is set per user, and the costs that matter come after you sign. Pricing is user-based. Extra users are billed in blocks of 50. Changes the customer asks for cost extra. Customers can start with one of inFeedo’s three parts and add others. Consulting bundles from its People Scientists include manager effectiveness design and cultural diagnostics.

Three dates and sums cost money after signing. These product terms apply to order forms dated 31 August 2022 onwards. At renewal the fee rises by 10% of the last paid fee. The customer must give at least 15 days’ notice to renew, or access is revoked at expiry. The service is suspended immediately when an invoice is unpaid after 30 days, until payment.

Some terms are worth raising before signing. The customer must provide at least two testimonials for inFeedo to publish on social media, always including LinkedIn. A new sub-processor counts as approved when the customer has not objected in writing within 15 business days of notice. Each party’s liability is capped at the amount paid or payable for the service giving rise to it. The cap covers the twelve months before the first incident. Exceptions cover the customer’s restrictions and responsibilities, confidentiality and IP infringement.

Export your data before the term ends. Under inFeedo’s data protection addendum the customer is responsible for exporting it. When the contract ends, confidential information and data are returned to the customer, or deleted with an undertaking. inFeedo also deletes data within 30 days of an authorised request.

Thirteen questions to put to inFeedo

1. How does an employee learn, before the first answer, that Amber can put their name on a list? Good answer: A plain message shown before the first question, in the employee’s language.
2. Who can open the People to Meet list, and can we limit it? Good answer: Named roles that we set, with the direct manager off the list.
3. What is the smallest group a report shows, and who sets it? Good answer: A number we set in writing, so no report goes below it.
4. Which AI features are on for us, and how do we turn each one off? Good answer: A list of features, and a written way to switch each one off.
5. Will your data protection addendum cover our country? Good answer: Yes, with the country named in the order form.
6. Which AWS region holds our data, and is it written in the order form? Good answer: One named region, written in the order form.
7. Can you put the price per user, the first term and the renewal rise in writing? Good answer: All three on the order form, before we sign.
8. Can the People to Meet flags be switched off, and how? Good answer: A written yes, with the setting named and who can change it.
9. Which AI summaries run on anonymous pulses? Good answer: A written list of summaries for each pulse type.
10. Which languages are in our plan? Good answer: A named list of languages in the order form.
11. Does the Slack conversation run inside Slack, or does it open a link? Good answer: A clear answer for each channel we use.
12. Can you narrow the staff-permission promise and the claims clause? Good answer: A written change to both clauses in the order form.
13. How do we export our data before the term ends, and in what format? Good answer: A file format and a date written into the contract.

Alternatives to inFeedo, including buying nothing

Windmill and Qualtrics each answer one point where Amber stops, and buying nothing is a third route.

Look at Windmill if you want AI summaries of anonymous results. The Report Studio AI Summary at inFeedo works only for tenure and non-anonymous pulses. On Windmill’s anonymous pulses the AI summary leaves out respondent names, so it covers them. Windmill leaves anonymous pulses out of its Pulse stats.

Look at Qualtrics if you want your own admin to switch generative AI on and off. At inFeedo a customer asks by email to turn off an AI feature. Qualtrics Brand Administrators can turn generative AI features on or off for the whole organisation, and new ones start off. Non-generative AI features, including Text iQ sentiment, are controlled only by user permissions.

If an HR system runs your surveys, read the guide for HR system owners.

Buying nothing means no staff-permission promise and no claims clause. Under inFeedo’s product terms the customer warrants it has taken permission from its employees. The customer also covers inFeedo against their claims. You would go without the Amber chat on Teams or WhatsApp and the daily highlights. You would also go without Anonymous Ally, inFeedo’s 24x7 channel for anonymous feedback.