Glickon

Glickon’s Mine platform joins survey answers with records of email, calendar, chat and call activity. The Starter plan starts at €499 a month. Glickon’s Mine terms put all responsibility for the legal compliance of that analysis on you. Its English and Italian terms also give different uptime figures and different times to take your data out. Settle those points in your order before you sign.

By Ashish Manchanda Published 10 Nov 2026 Last updated 10 Nov 2026

Glickon joins surveys with email and calendar activity, and the legal duty is yours

In one line

Glickon joins employee surveys with email, calendar, chat and call activity. Its terms put the legal duty for that analysis on you.

Buy it if

You want survey results and work-tool activity in one product. You can show a legal basis for analysing that activity and tell your staff before it starts. You will settle the contract wording in your order.

Do not buy it if

Glickon will not name one set of terms, with one uptime figure, in your order. Your lawyers or staff representatives will not accept analysis of email and calendar activity. You will not accept sole responsibility for whether that analysis is lawful.

Price

The Starter plan starts at €499 a month. Its pricing also gives €3 per user per month. Glickon sets the fee in each order. Onboarding, single sign-on and a full data export are sold as extras.

What Glickon reads, and what it works out from it

Mine takes in two kinds of data, and the second kind decides most of what follows. Glickon introduced Mine in 2023 to measure employee engagement. It now covers more than engagement, so it helps to know what each source adds.

The first kind is active data, which means survey answers. Glickon runs engagement and climate surveys. You can build your own survey or start from a template built on benchmarks for your sector. Glickon’s language analysis reads the written answers and marks each one positive, negative or neutral. In September 2024 Glickon wrote that the AI in Mine Engagement reads every survey answer. It builds a picture of the work experience and suggests how to improve engagement.

The second kind is passive data. Glickon connects to email, calendars, chat and video calls. Its analysis points to overtime, poor time management or collaboration, and multitasking. Glickon combines survey feedback with teams’ digital footprints to measure how sustainable the work is. It also identifies teams at high risk of burnout. Glickon calls its network analysis ONA, short for organisational network analysis. It maps who works with whom and who the informal leaders are.

From both sources Mine builds several outputs. Organization Overview is an extra service. It gives you an org chart, head counts by area, average tenure, diversity, manager relationships and team turnover. Glickon’s Turnover Prediction forecasts the actual turnover rate at 3, 6, 9 and 12 months after the project starts. The forecast is built on machine learning. It uses demographic data and engagement data, with passive workload data as an option. The OmNa analysis predicts possible attrition among key talent. A Sales Performance analysis joins HR data with sales data from a CRM.

Whether Glickon links to your own systems, and what that costs, are the first things to check. HCM Integration is a service that links Mine to your HR system. API Integration is an add-on that links Mine to your own software. Glickon integrates with 170 or more HR systems and can integrate all major HR systems and collaboration tools. In Italian, it gives the figure as more than 100. Ask for the list that covers your systems. You can upload data kept in Excel or Google Sheets. Glickon can look for a custom solution if your system is not on its list.

Ask which AI models read your survey answers. In 2022 and 2023 Glickon’s solutions used OpenAI’s GPT-3 model. Glickon also uses its own AI, language analysis, statistics and network analysis.

The passive data is the part to settle first. People know when they answer a survey. Passive data comes from activity people produce while they work. Whether they know about the analysis depends on what you tell them. The limits section covers the duties that come with it.

Our people analytics guide covers how the rest of this market handles the same choice.

A starting price, set-up help and European processing

These five points work in Glickon’s favour. They matter because you can check each one in writing before you sign.

You can see two starting prices

Glickon’s Starter plan starts at €499 a month. Its pricing also gives €3 per user per month. Glickon offers a data processing agreement and custom contracts beyond its plans. You can test your own numbers against these figures before the first sales call.

Glickon helps you plan the surveys

Glickon’s Customer Success team supports you through the survey process. It helps you pick the type and frequency of surveys before the first one goes out. You can run surveys with Glickon consultants, from ready-made surveys, or build your own. Glickon also offers to create a survey in two weeks.

Glickon processes your data inside the European Economic Area

Glickon always processes data inside the European Economic Area. That gives you a clear answer when someone asks where the data is processed. Its privacy policy covers one exception. If data must go to a country outside the area that lacks equivalent protection, Glickon will notify the user. It will also impose the same obligations. One example is Standard Contractual Clauses, the EU’s model terms for sending data abroad. Glickon may use your results and private content only to deliver the services.

Results can go to a board pack or another tool

You can share results without giving anyone a Glickon login. Glickon exports a Mine Engagement dashboard as PDF, PowerPoint or Excel. Its dashboards compare your results with global and industry standards, and AI highlights the most relevant patterns in survey results. Its Italian climate survey offers a template built from benchmarks for your sector.

Glickon promises a 120-minute response to reported problems

Glickon guarantees, in its November 2023 General Conditions, that it takes charge of a reported problem within 120 minutes. A fast first response matters while a survey is live. Its support email works in office hours, Monday to Friday, 9:00 to 18:00.

Customers run from 170 to over 1,000 people, and every story with a country is Italian

Every customer story Glickon gives a country for is in Italy. That matters if you want a reference in your own country. Ask Glickon for customers near your size and in your country.

Examples start at 170 people and reach over 1,000

Glickon usually works with companies of 50 employees and over. Its examples start at 170 people, with a renewable energy company. They reach more than 1,000, with an oil and gas company and a retailer in Italy. That gives you the range Glickon has published, so you can see where your own headcount sits.

A bank outsourcer ran surveys and interviews

An Italian IT and back-office outsourcer for banks has more than 700 people and supports about 1,200 bank branches. Glickon proposed a survey through Mine Engagement and interviews. Glickon’s figures for this customer are absenteeism down 44%, a 97% response rate and an NPS of 8.2. Ask Glickon which period and which group each figure covers.

At 200 to 500 people, the examples are survey projects

Both of the mid-sized examples are Italian. Glickon proposed a Mine Engagement survey to the Trade team of a clean-energy company of about 500 people. It proposed a Mine Engagement survey to a plastics maker of about 200 people.

Quoted customers include Fastweb, Sicuritalia and Aurobindo Pharma

Glickon quotes an HR director at Fastweb and a CFO and HR director at Aurobindo Pharma. It also quotes someone in talent acquisition at Sicuritalia. In December 2021 its CEO reported working alongside more than 50 organisations. Ask for the current number and for two customers you can phone.

You carry the legal risk, and the terms disagree

Glickon sells the tools for analysing staff activity. Its terms leave the legal questions with you. Read the points below before the demo, because they decide who is responsible for the analysis.

You take all responsibility for whether the analysis is lawful

Glickon provides the tools for active and passive ONA, its network analysis. Active means it draws on surveys. Passive means it draws on email and calendar activity. You alone judge the legal duties. In the Mine terms, you take all responsibility for the compliance of both with the applicable laws. That includes data protection law and worker-protection law. You are the sole controller of your users’ personal data, which means you decide why and how it is used. You must also sign a processor agreement with Glickon under Article 28 of the GDPR. That contract sets how Glickon handles the data for you.

For email and calendar data, you confirm you told your staff

Passive ONA means analysing activity in the IT tools you give your staff, such as calendars, shared diaries and email. For passive ONA you confirm two things. You have told users about the processing. You have found a legal basis under Article 6 of the GDPR. If you have staff representatives, raise it with them before any set-up work starts.

Glickon calls the data anonymous. Its terms call it personal data

Glickon collects passive data from email, chat, calls and calendars anonymously. Its Teamsight platform, Iris, analyses anonymised passive data. Under the General Conditions, passive ONA means collecting and processing personal data connected to employees’ use of IT tools. Both can be true if identifying details are removed after collection. Ask at which step that happens. Ask whether anyone can link a result back to a person.

Glickon may suspend the service if it suspects monitoring

Glickon may suspend the service under the English General Terms. That applies if it suspects the services are used for any purpose of monitoring users. Glickon also sells analysis of email, chat, call and calendar activity. In November 2021 Gartner included Glickon in a vendor group for a study on employee productivity monitoring. Ask Glickon where it draws the line between analysis and monitoring. Get that line written into your order.

Decisions about people stay with you

In the Mine terms, you decide what to do about users who took part in Mine tests, paths and ONA. Glickon takes no part in that decision. You also state that you put human decision-making after any automated process under Article 22 of the GDPR. Article 22 gives people a right not to face a decision based solely on automated processing. That right applies when the decision has legal or similarly significant effects. Keep that in mind if the turnover forecast ever feeds a decision about pay, promotion or dismissal.

EU law on workplace AI and staff representatives may apply

The EU AI Act puts AI meant to monitor and evaluate worker behaviour on its high-risk list. An exemption can apply under Article 6(3). It can cover a system that poses no significant risk of harm. One example is a system that only performs a narrow procedural or preparatory task. It does not cover a system that profiles people. Where those rules apply, an employer using the system at work must first inform workers’ representatives and the affected workers. The rules apply from 2 December 2027. In Germany, a works council has a legal right to co-decide on introducing and using technical devices. That covers devices designed to monitor behaviour or performance. Whether Glickon’s passive analysis falls under any of this is a judgement for you and your lawyers.

Two sets of Glickon terms give different uptime figures

Two sets of Glickon terms are online, and they differ. The Italian General Conditions of November 2023 guarantee 99.5% uptime a year. That is not greater than Glickon’s suppliers’ service levels. The English General Terms guarantee 99.8% a year and are dated Milan, 26 November 2020. Glickon may change the General Conditions at any time. A new version takes effect for you, provided it does not limit the platform’s functions, only after Glickon communicates it. That can be by electronic means. So ask Glickon to name one set in your order.

Check Glickon’s finances before a long order

Glickon was founded as a startup in 2014. Glickon raised a €3 million Series A, led by Sinergia Venture Fund. Earlier seed rounds raised €2.4 million. It bought Teamsight’s technology and know-how, and hired its founders and employees, by issuing new shares worth seven figures. A venture-funded supplier can change owners or priorities, and your contract may outlast either. Ask for its latest accounts. Ask who supports the passive analysis after any sale.

What it costs, what costs extra and how you leave

The licence price is only part of it. Extras and the exit route can add cost.

Glickon’s Starter plan starts at €499 a month. Its pricing also gives €3 per user per month. Ask how the two combine, and whether €499 is a monthly minimum. Glickon sets the fee for the licence and for any extra services in each order. It invoices the fee when you sign the order. Payment is due 30 days from the invoice date, unless you agree otherwise.

The Mine survey fee follows the people who answer. Glickon calculates it on the number of users who actually took part. If more people take part than you ordered, Glickon may stop you seeing the extra answers. That lasts until you place a new order. Agree what happens above your ordered number before the first survey. The price of each account may also vary with the permissions you attach to the account holder.

Several things are sold on top. Organization Overview is an additional service. Onboarding is paid consulting at the start. It covers initial set-up, account settings and training. Professional Services are consulting sold apart from the licence, and can include custom analysis reports. Journey Design is a consulting service. It runs 16 hours in the first four weeks, unless you agree otherwise. Single sign-on is an add-on. It lets users reach their profile with shared corporate credentials. Under the English General Terms, you get two hours of remote training on request. More is negotiated.

Leaving works differently under each set of terms. Under the Italian General Conditions, you have 15 working days after the licence ends. You download results and private content one by one. Glickon then deletes the data after a further 15 working days. Under the English General Terms, you have 10 working days to download results one by one. Deletion follows 30 days after expiry. Exit Data Exporter is an add-on. At the end, you can ask Glickon for a bulk export of all your data and private content. Either party may end an order for a serious breach that is not cured within 30 days of written notice.

You could also get these reports and answers from agents built on your own systems. We have mapped what that looks like. The HR Agent Map

Twelve questions for the demo

These questions ask for a contract change or for detail Glickon can give you at the demo. Each comes with the answer you want to hear.

  1. Which terms govern our order, the Italian General Conditions of November 2023 or the English General Terms of 2020? Good answer: One set of terms in a language we read, stating uptime and the exit window.
  2. Which uptime figure goes in our order, and what do we receive when Glickon misses it? Good answer: A single figure with a named remedy for each missed year.
  3. What does Glickon read from email, calendars, chat and calls, and does it read message content? Good answer: A written list of what it reads from each tool, and what it does not read.
  4. Does any screen show passive data for a named person, or only for teams? What is the smallest group it displays? Good answer: Teams only, with a minimum group size written into the order.
  5. At which step is passive data made anonymous, and can anyone link a result back to a person? Good answer: A named step, a named owner and a written answer on linking results to people.
  6. Glickon may suspend the service if it suspects monitoring. Will it agree in writing that passive ONA under our order does not trigger that? Good answer: Yes, written into the order, with notice and a way to contest a suspension.
  7. Has Glickon documented whether its passive analysis falls on the AI Act’s high-risk list? Did it consider the Article 6(3) exemption? Good answer: A written assessment we can give our lawyers and our staff representatives.
  8. How accurate is the turnover forecast for customers our size at 3, 6, 9 and 12 months? How did you measure that? Good answer: A measured figure with the method, the data used and the size of the companies tested.
  9. Which outside AI models read our survey answers today, and where do they process the data? Good answer: A named provider and country for each, listed in the data processing agreement.
  10. What happens when more people answer a survey than we ordered? Good answer: All answers stay visible, and the extra answers are billed at a rate fixed in the order.
  11. Will you include a bulk export in the price, and put the file format and the date in the order? Good answer: Exit Data Exporter is in the order, with a stated format and a stated delivery date.
  12. Does the 120-minute response promise run only in office hours, and in which time zone? Good answer: A written time zone and a statement of when the clock runs.

Alternatives to Glickon

If Glickon comes off your shortlist, look at Worklytics, Humanyze, Culture Amp or Qualtrics. The compare page sets all 33 products side by side.

Worklytics and Humanyze both combine HR data with collaboration data from work tools, which is Glickon’s passive side. Worklytics has a Free plan for up to 100 users with calendar data only. Its Business plan starts at $2,500 a month for up to 200 users and 5 integrations. Worklytics makes weekly metrics available at the anonymised employee level and at group level. Ask who on your side can see the employee level. Humanyze prices by organisation size and features, and gives the price on request.

Culture Amp and Qualtrics start from the survey. Culture Amp’s Retention Insights joins HR data and survey results in one dashboard. It gives top motivators only for groups of 25 or more employees. Culture Amp prices by number of employees, product and service tier, billed yearly. Qualtrics prices its employee experience products on employee count and gives the price on request. Ask each what it reads beyond survey and HR data.

Another option is a survey-only product, with no email or calendar analysis. That way the passive ONA duties in the limits section do not arise. Our people analytics guide covers the other options.

Sources and method Everything here about Glickon comes from its own English and Italian websites. That includes its terms, contract documents, blog and press releases. The sections on law come from the EU regulations and the German statute linked below. The comparison with other products comes from each vendor’s own pricing and product pages. Where Glickon’s own documents disagree, both figures appear. That applies to uptime and to the time to download your data. The difference goes to Glickon as a question.

https://en.glickon.com/talent-intelligence · Glickon Talent Intelligence and Mine · read 6 and 9 Nov 2026
https://en.glickon.com/mine-onboarding · Glickon Mine Onboarding · read 6 Nov 2026
https://en.glickon.com/landings/vision · Glickon vision, Mine introduced in 2023 · read 6 Nov 2026
https://en.glickon.com/how-it-works · Glickon how it works · read 6 Nov 2026
https://en.glickon.com/landings/engagement-survey · Glickon engagement survey · read 6 Nov 2026
https://en.glickon.com/mine-engagement · Glickon Mine Engagement · read 6 and 9 Nov 2026
https://en.glickon.com/organization-overview · Glickon Organization Overview · read 6 and 9 Nov 2026
https://en.glickon.com/operating-model-network-analysis · Glickon Operating Model Network Analysis · read 6 Nov 2026
https://en.glickon.com/omna · Glickon OmNa · read 6 Nov 2026
https://en.glickon.com/employee-engagement-survey · Glickon Employee Engagement Survey · read 6 Nov 2026
https://en.glickon.com/landings/workload-management · Glickon workload management · read 6 Nov 2026
https://en.glickon.com/landings/turnover-prediction · Glickon Turnover Prediction · read 6 Nov 2026
https://en.glickon.com/sales-performance · Glickon Sales Performance · read 6 and 9 Nov 2026
https://en.glickon.com/pricing · Glickon pricing · read 6 Nov 2026
https://en.glickon.com/privacy-policy · Glickon privacy policy · read 6 and 9 Nov 2026
https://en.glickon.com/docs/termini-e-condizioni-generali · Glickon English General Terms · read 6 and 9 Nov 2026
https://it.glickon.com/docs/condizioni-generali · Glickon General Conditions, November 2023 (Italian) · read 6 and 9 Nov 2026
https://it.glickon.com/docs/mine · Glickon Mine terms (Italian) · read 6 Nov 2026
https://it.glickon.com/docs/servizi-aggiuntivi · Glickon additional services (Italian) · read 6 Nov 2026
https://it.glickon.com/docs/termini-dei-servizi · Glickon Services Description (Italian) · read 6 and 9 Nov 2026
https://it.glickon.com/landings/integrazioni · Glickon integrations (Italian) · read 6 Nov 2026
https://it.glickon.com/analisi-di-clima · Glickon climate survey (Italian) · read 6 Nov 2026
https://it.glickon.com/posts/hr-le-5-priorita-per-il-settore-nel-2023-secondo-glickon · Glickon blog, 2 February 2023 · read 9 Nov 2026
https://it.glickon.com/posts/non-e-solo-una-survey-mine-engagement-ai · Glickon blog, 16 September 2024 · read 9 Nov 2026
https://it.glickon.com/posts/non-e-solo-una-survey-come-leggere-grafici-benchmark · Glickon blog, 22 September 2024 · read 9 Nov 2026
https://it.glickon.com/posts/non-e-solo-una-survey-export-report · Glickon blog, 15 October 2024 · read 9 Nov 2026
https://en.glickon.com/press-release/talent-in-the-enterprise-is-taken-care-of-by-flow-analyzes-ai · Glickon press release, December 2022 · read 6 and 9 Nov 2026
https://en.glickon.com/press-release/the-talent-intelligence-era-is-here-glickon-acquires-teamsight-italian-startup-specialized-in-people-analytics · Glickon press release, Teamsight acquisition, April 2023 · read 6 and 9 Nov 2026
https://en.glickon.com/press-release/investimento-series-a-con-sinergia-venture-fund-come-lead-investor · Glickon press release, Series A · read 6 Nov 2026
https://en.glickon.com/press-release/glickon-inclusa-da-gartner-nel-segmento-workplace-analytics-organizational-network-analysis · Glickon press release, Gartner study, November 2021 · read 6 Nov 2026
https://it.glickon.com/customer-stories/ona-settore-bancario · Glickon customer story, banking outsourcer · read 6 Nov 2026
https://it.glickon.com/customer-stories/engagement-settore-energetico · Glickon customer story, clean-energy company · read 6 Nov 2026
https://it.glickon.com/customer-stories/engagement-settore-manifatturiero · Glickon customer story, plastics maker · read 6 Nov 2026
https://eur-lex.europa.eu/eli/reg/2016/679/oj/eng · Regulation (EU) 2016/679, GDPR, Article 22 · read 6 Nov 2026
https://eur-lex.europa.eu/eli/reg/2024/1689/oj/eng · Regulation (EU) 2024/1689, AI Act, Annex III, Articles 6 and 26 · read 6 Nov 2026
https://eur-lex.europa.eu/eli/reg/2026/1744/oj/eng · Regulation (EU) 2026/1744, amending Article 113 of the AI Act · read 6 Nov 2026
https://www.gesetze-im-internet.de/betrvg/__87.html · Betriebsverfassungsgesetz section 87 · read 6 Nov 2026
https://www.worklytics.co/pricing · Worklytics pricing · read 6 Nov 2026
https://www.worklytics.co/employee-retention-data-analytics-software · Worklytics retention analytics · read 6 Nov 2026
https://docs.worklytics.co/knowledge-base/data-dictionary/dataset-overview · Worklytics dataset overview · read 6 Nov 2026
https://humanyze.com/humanyze-insights/ · Humanyze Insights · read 6 Nov 2026
https://humanyze.com/faqs/ · Humanyze FAQ · read 6 Nov 2026
https://www.cultureamp.com/platform/engage/retention-software-insights · Culture Amp Retention Insights · read 6 Nov 2026
https://support.cultureamp.com/en/articles/7916907-retention-insights · Culture Amp Retention Insights help article · read 6 Nov 2026
https://www.cultureamp.com/platform/plans-and-pricing · Culture Amp plans and pricing · read 6 Nov 2026
https://www.qualtrics.com/pricing/ · Qualtrics pricing · read 6 Nov 2026