Darwinbox

Voice of Employee is a survey built into the Darwinbox HR system

Follow-up, reach and one shared system

Get written answers on visibility, data use, location and uptime

Four points need a written answer before you sign. They decide who sees answers and what Darwinbox may do with customer data. They also cover where that data sits and how reliable the service is.

Darwinbox quotes by employee count, and its US terms include a minimum term

Darwinbox gives you a price only as a quote. So the contract terms are what you can weigh before you sign. Darwinbox’s pricing typically follows a per employee per month model. It depends on employee count and the products included.

AI is not an extra line on the quote. Darwinbox includes experience-focused AI in its standard per-employee subscription. That AI covers goals, feedback summaries and profile summaries written by GenAI. It also covers natural-language HR queries.

Darwinbox’s US terms set the term in the Order Form. Renewal beyond the end date must be agreed in writing. That must happen at least 30 days before the end date. The exception is auto-renewal agreed in the Order Form.

After the Minimum Commitment Term, either party may terminate for convenience. That needs 90 days’ written notice. If the contract ends early, the customer owes the pro-rated Subscription Fee for the rest of the Minimum Commitment Term. That fee is worked out at the undiscounted price. The exception is termination for Darwinbox’s breach. Ask which terms apply in your country.

If something goes wrong, your claim has a ceiling. Each party’s liability is capped. The cap is the fees paid under the applicable Order Form in the 6 months before the claim.

When the contract ends, Darwinbox makes a final backup of Customer Data. It provides the backup media to the customer. Each party returns or destroys copies of the information and data. It must do so within 30 working days of termination.

Six questions for the Darwinbox demo

1. Which parts of the Darwinbox system does our quote include? What does the survey cost per employee per month? Good answer: A written line for Voice of Employee, with the employee count it assumes.
2. How many answers must a team have before its manager sees results? Does confidential mean managers never see who answered? Good answer: A written number and a plain answer on who answered.
3. Which covers our survey comments, the glossary or the anonymised statistical use in your US terms? Good answer: A written answer, with the glossary promise in our Order Form.
4. Which hosting location will our Order Form name? Which sub-processors touch survey data? Good answer: One named location and a list that matches your sub-processors page.
5. Which period does the 98% uptime cover? What do we get when you miss it? Good answer: A stated period and a stated remedy.
6. What do we owe if we leave during the Minimum Commitment Term? How do the answers come out at exit? Good answer: The undiscounted figure for the remaining term, and a file of responses, not only backup media.

Alternatives to Darwinbox, including buying nothing

A survey inside an HR system can be swapped for a separate survey product, or for nothing. Qualtrics answers the uptime point above. Our guide for HR system owners covers the wider choice between a built-in survey and a separate one.

Look at Qualtrics if uptime is the point that worries you. Darwinbox uses commercially reasonable endeavours for an uptime of 98%. Qualtrics commits to an availability level of 99.93% in its service level agreement. It gives a 10.0% fee reduction if downtime is 241 minutes or greater. Ask Darwinbox for the same detail.

Buying nothing keeps survey results away from personal and performance data. That is data Engage has ready access to. No Minimum Commitment Term applies, and no pro-rated fee for leaving early. You give up surveys that a promotion, a transfer or an exit starts. You also give up action plans with owners and escalations in the same system as your HR data.