Leapsome Surveys

Leapsome Surveys comes with an HR platform that is always in the plan

Anonymous by default, and staff can answer outside email

The raw export, AI defaults and work-tool signals are where it stops

These cards cover who can see what, and what Leapsome does with AI. Each ends on a decision to make before you sign.

It suits buyers who want surveys, reviews and goals together

Customer stories show which buyers get value from Leapsome Surveys. More than 2,000 companies use Leapsome. Leapsome raised a Series A in March 2022, led by Insight Partners.

Four euros per employee per month, and a platform beneath it

Three questions decide the cost. What will you pay? What does the contract tie you to? What can you take with you?

What you pay. Leapsome prices Engagement Surveys at 4 euros per employee per month. That price covers a question library, post-survey action plans and industry benchmarks. It also covers turnover analysis, diversity, equity and inclusion analytics, and onboarding and offboarding surveys.

The HR platform is always part of the plan, because every Leapsome product reads from the employee record. Leapsome prices the HR platform, called Agentic HRIS Foundation, at 7 euros per employee per month. It is free if bought by 31 December. After that date it is charged at the list price. The price calculator on the same page gives the Foundation level as 5 euros. The Pro level costs 10 euros per employee per month and adds advanced AI agents. Leapsome also offers an Agentic HR Accelerator Program at a one-time fee of 24,000 euros. It is included at no cost when the customer signs by 31 December.

Leapsome sells further products per employee per month in the same way. They include Performance Reviews, Goals and OKRs, Learning, Compensation and Recruiting. Under its terms, extra products or features the customer activates are billed at the then-current standard list price. An order form can agree otherwise. Discounts depend on the products and the number of employees. The price estimator gives list prices only. There is no setup fee. Implementation usually takes 1 to 4 weeks.

One public contract gives a sense of scale. Romande Energie in Switzerland awarded Leapsome a licence contract worth 365,040 euros in total, for about 1,300 users. The minimum term is two years, 2027 to 2028. It is renewable yearly to a maximum of five years.

What you are tied to. Under Leapsome’s terms, the initial term renews automatically for 12-month terms, or one month for monthly contracts. Ending a contract needs two months’ notice to the end of a term. Fees are non-refundable. A customer who ends the subscription early remains liable for all fees through the end of the current term.

The number of licences cannot be decreased during the term. The North America terms allow a decrease if the parties agree. Users added, for example through an HR system connection, are billed and become part of the minimum licences. Leapsome may raise the per-user fee by up to 5% at renewal with 90 days’ notice. Discounts granted do not automatically apply to the next renewal term.

Leapsome publishes two sets of terms, and which one governs you changes the law and the promise on uptime. The main terms are governed by German law, and disputes go to the courts of Berlin. Unless a separate service level agreement is signed, they set availability at 99.5% on average over 365 days. The North America terms are governed by the laws of the State of New York. Any claim under them is resolved by binding arbitration. They promise commercially reasonable efforts for 99.5% availability.

What you take with you. Taking your data out has a deadline. Within 30 days of termination, the customer may download user data as CSV or similar files. After termination, the data is retained inactive as long as legally required, then permanently deleted. Under the data processing agreement, the customer chooses what happens to personal data. Leapsome either deletes all personal data and certifies it, or returns it and deletes the copies.

Eight questions to put to Leapsome before you sign

1. Which price applies to the HR platform in our order, and until when? Good answer: A written price for the platform, with an end date.
2. Is the raw-data export switched off for our account, and who can switch it on? Good answer: Off, with named admins who can change it.
3. Which smallest group shown do you recommend for our team sizes, before the first round? Good answer: A number agreed in writing before launch, since it cannot change later.
4. Which AI features are on at the start, and which send data outside Germany? Good answer: A written list with a named provider and country for each.
5. If we use Leapsome as our HR system, is Resilience Signals on? Does it read Slack activity or absence data for individuals? Good answer: Off until we choose, with every input named.
6. Which terms apply to us, the main terms or the North America terms? Good answer: One set, named in the order form.
7. Will users added through our HR system connection raise the minimum licence count? Good answer: A rule on added users, written into the order form.
8. How do our results leave when the contract ends, and in what window? Good answer: A named file format and a time window, written into the contract.

Alternatives to Leapsome, including buying nothing

Betterworks, WorkBuzz and Hive each fit a buyer for whom one Leapsome term matters most. Buying nothing is a fourth route.

If you want surveys without an HR platform beneath them, Betterworks sells Engagement as a stand-alone. Leapsome Surveys is bought with an HR platform that is always part of the plan. The trade at Betterworks is implementation, a one-time cost on top of per user per month pricing. Leapsome charges no setup fee. Betterworks prices by quote.

If an uptime promise matters most, compare the wording. Under Leapsome’s main terms, availability is 99.5% on average over 365 days, unless a separate service level agreement is signed. Its North America terms promise commercially reasonable efforts for 99.5%. WorkBuzz commits to 99.9% platform uptime, excluding planned maintenance, in its UK government G-Cloud listing. Ask both vendors which promise applies to your order.

If you run surveys in several languages, the work differs. Custom questions in Leapsome do not adapt to the user’s language, and the customer can add translations. Hive’s survey builder can machine-translate surveys through Google Translate. Further language translation costs extra at Hive. WorkBuzz announced on 13 October 2026 that it has acquired Hive.

Buying nothing keeps your licence count in your hands. You owe no fees through the end of a term, and no notice date waits for you. You give up two things that Leapsome joins up. One is results split by the manager score from the latest performance review. The other is turnover analysis by team. If your HR system already includes a survey, our guide for HR system owners covers that route.