BambooHR

BambooHR runs two short surveys, eNPS and Wellbeing, inside its HR system. They suit a company that wants a regular read on staff mood. Check which plan carries benchmarks, how AI may use survey comments and how eNPS can change. Betterworks covers hire and exit surveys, and 15Five covers benchmarks.

By Ashish Manchanda Published 28 Oct 2026 Last updated 28 Oct 2026

Two short surveys inside the HR system, with benchmark access that depends on the plan

In one line

BambooHR runs eNPS and Wellbeing surveys inside its HR system. AI groups the eNPS comments into themes.

Buy it if

You want a short, regular read on how staff feel. BambooHR is already your HR system, or you plan to buy it.

Think twice if

You want eNPS compared with other employers. Ask which plan carries the comparison you need.

Price

Core starts at $10.25 per employee per month, in USD, for companies above 25 employees. Pro starts at $17.50 and Elite at $25. Companies with 25 employees or fewer pay a flat monthly fee.

eNPS scores recommendation, and Wellbeing scores how staff are doing

BambooHR’s two surveys are short. Knowing what each one asks tells you whether they cover your question. BambooHR is an HR system with more than 30,000 customers in over 190 countries. Employee Satisfaction with eNPS and Employee Wellbeing are two products inside it. They can be used together or alone, and they run on different cadences.

Employee Satisfaction with eNPS is a quick two-question survey. The first question asks how likely staff are to recommend the company as a place to work. The score is promoters minus detractors. The second question asks what changes the organisation could make. BambooHR’s overview gives the scale as 0 to 10. A mobile app update gives it as 1 to 10.

Admins set how often the survey goes out. BambooHR automates the send and the reminders. The survey link sits on the BambooHR home section on mobile and desktop. An eNPS survey also appears on the home screen of the employee’s mobile app. Results can be compared by age, department, employment status, length of service and location.

Group size decides what anyone reading the results can see. The chart threshold for eNPS was lowered from 6 employees to 4. The ‘Why’ responses need filters of 6 or more employees. A Department or a Division filter can be applied, but not both at once, to protect anonymity. Wellbeing reports need at least four responses for the question or group viewed.

Employee Wellbeing measures overall wellbeing and career fulfilment. Each survey has four questions on a six-point scale. Admins choose which questions to include and can add open text answers. Academic experts in organisational health created, tested and validated the questions. Admins can schedule a short survey to go out monthly, bi-monthly or quarterly. Employees answer on desktop, on a mobile device or in the BambooHR app.

A heatmap displays Wellbeing scores by employee group. Scores for the four areas are calculated on a 0 to 5 scale. Wellbeing can be set up, answered and read in Spanish, French Canadian and German. Under BambooHR’s Terms, much of the Service is in English, with limited adaptations to certain major languages.

BambooHR advises tracking team-level burnout through patterns in survey data. The Bamboo AI page promises help to ‘Understand employees at risk of burnout or low engagement.’ Ask whether that help works on groups or on named people.

An AI engine reviews all free-text answers to the eNPS survey and groups them into themes. It marks each theme positive or negative, whatever eNPS score the person gave. It also looks for suggestions that employees include in their answers.

Anonymous answers, traceable comment themes and a month-to-month option

Logged-in answers stay anonymous

Responses taken in the logged-in mobile app are anonymous. BambooHR also calls eNPS responses completely anonymous. Wellbeing individual responses stay anonymous while group patterns remain visible.

Themes link back to the exact comments

Selecting a topic brings up the exact snippets employees gave. Each snippet comes with the score given and whether it came from a promoter, a detractor or a neutral. A click opens the full comment.

A month-to-month option exists

Month-to-month subscribers may terminate at any time, effective the last day of the subscription month. Customers choose between month-to-month terms and an extended term.

Three hosting regions

BambooHR hosts customer data in the US, Canada or Ireland, depending on the customer. The Ireland data centre meets the data requirements of the EU, the EEA, Switzerland and the UK. BambooHR’s subcontractor list puts production systems in facilities the customer chooses in the US, Europe and Canada.

Audited security reports

BambooHR maintains SOC 1, SOC 2 Type 2 and PCI DSS reports. It takes part in the EU-U.S., UK and Swiss Data Privacy Frameworks. It has an annual third-party SOC 1 and 2 audit.

Benchmarks, eNPS changes and AI data use need checking

Four points could change your decision. They are benchmarks, AI use of survey comments, consent and changes to eNPS.

Benchmarks sit on the Elite package

HR Benchmarks, which include eNPS and Wellbeing, are exclusive to the Elite package. BambooHR’s Core plan list also includes a Company Similarity Comparison under HR Insights. It benchmarks against organisations of similar size, industry and growth stage. Core and Pro customers can view the Employee Turnover report with a video. Elite customers get all benchmarking reports.

Benchmarks run on shared data

BambooHR includes data from all subscriber accounts by default unless the company opts out. A company that opts out of contributing loses access to HR Benchmarks. Earlier data stays in historical datasets. A comparison group is shown only if it has at least five companies.

The AI peer group is for US companies

The AI-generated peer group is only available to U.S.-based companies. Custom groups work for U.S. and international companies. The AI Benchmark Group creates a peer group of at least five companies.

eNPS can change

Under BambooHR’s terms, eNPS availability is subject to change at any time and without notice. Elsewhere, BambooHR may change the Service in its sole discretion. That is on condition that changes do not materially diminish the Service’s features or functionality. Ask which of the two applies to eNPS.

Two answers on AI training

eNPS AI Topic Summaries is a current BambooHR AI feature. The AI Addendum governs customer use of any BambooHR AI feature. So the Addendum’s training clause applies to the AI that reads your eNPS comments. The Bamboo AI FAQ answers ‘No’ to training on customer data. Under the AI Addendum, BambooHR may use customer Data, Input and Output to fine-tune and train models. That use is to provide the features to that customer. BambooHR may also use Performance Data and Feedback from customer use to improve Bamboo AI.

AI providers and controls

The AI Addendum has OpenAI and Cohere as AI Providers. The July 2026 subcontractor list also has Anthropic as a language model API provider, all located in the US. Administrators can turn Bamboo AI off or back on at any time. Certain AI-enabled features may be enabled or disabled by the customer, and availability and controls vary by feature. A July 2026 press release put Bamboo AI in private beta to select customers. A September 2026 update put it in open beta to all customers. Beta Services are provided as is, and BambooHR may terminate them at any time.

Consent sits with you

The customer is responsible for obtaining all consents applicable law requires before using the Service. The customer is also solely responsible for its own AI policies, transparency notices and human oversight. The AI Addendum bars use of Bamboo AI for high-risk, significant or consequential decisions under applicable law. The customer indemnifies BambooHR against third-party claims. These claims arise from an employment decision or action taken due to information available through the Service.

Support hours and uptime

Basic support hours are 6:00 a.m. to 6:00 p.m. Mountain Time on weekdays, in English. The Elite plan adds dedicated customer support. BambooHR’s terms commit to commercially reasonable efforts to make the Service available 24/7, with exceptions. That clause holds no uptime percentage.

The customers BambooHR features with a stated size have 10 to 200 employees

Check whether the customers BambooHR features look like your company. BambooHR calls itself the leading HR software platform for small and mid-sized businesses. Valuize has 10 people. Accounting Plus has 35 employees. Forcura grew to 200 employees.

Forcura reports a 74 eNPS

It reports 78% participation. It also reports consistent Wellbeing pulse scores of 4.5 out of 5 or higher. The company grew to 200 employees. Its VP of People calls eNPS a company goal.

Valuize has 10 people

It used Employee Satisfaction, Employee Wellbeing and Performance Management. Valuize reports 80% less admin and 70% higher employee satisfaction.

ProntoForms used Employee Satisfaction

It recorded its lowest turnover rate in years.

Core starts at $10.25 per employee per month

What you pay depends on your plan and your headcount. Employee Satisfaction with eNPS and its AI comment themes are in the Core plan list. Employee Wellbeing is also in the Core plan list, under Employee Experience Tools. Under BambooHR’s terms, the Employee Satisfaction survey service carries no additional fee. HR Benchmarks are exclusive to the Elite package.

Core starts at $10.25 per employee per month, in USD, for companies above 25 employees. Pro starts at $17.50 and Elite at $25. BambooHR’s plan card gives Core as ‘$10 USD*’ per employee per month. Ask which figure applies. Companies with 25 employees or fewer pay a flat $250, $425 or $650 USD per month. Volume discounts apply automatically and adjust as team size changes. Registered nonprofits get an additional 15% off. A free price quote is available.

The contract type decides how much the price can move. For month-to-month subscriptions, BambooHR may change the subscription price on at least 60 days’ notice. An Extended Term subscription is non-cancelable until the end of the Term, and its fees are non-refundable. It auto-renews for 12-month terms unless 60 days’ notice is given. Billing rests on an Employee Minimum and Product Minimums in the Order Form.

An Extended Term price is fixed for the Term. BambooHR may not change the price of an existing Extended Term subscription during the Term. Headcount and added services are the exceptions. It may change the price for the next renewal term on 60 days’ notice before the term ends.

Plan your exit before you sign. After non-renewal, customers can download Customer Data for 30 days. After that, BambooHR has no obligation to maintain the data and deletes it unless legally prohibited. The data processing agreement covers personal data. On the customer’s request, or when that agreement ends, BambooHR destroys and certifies deletion of it, or returns it. The customer elects which.

Three more terms matter in a dispute or for your public profile. Each party’s total liability is limited to the fees collected by or payable to BambooHR in the prior twelve months. That holds to the extent the law allows. The Agreement is governed by the laws of the State of Utah. BambooHR may display the customer’s company name and logo in its marketing materials and on its public website.

You could also run survey steps with agents built on your own systems. We have mapped what that looks like. The HR Agent Map

Eleven questions to put to BambooHR

Which plan carries eNPS comparison data for our company, and at what price? Good answer: A named plan and a per-employee price, in the order form.
Does the AI-generated peer group cover our country, and can a custom group replace it? Good answer: A named list of countries, and custom groups confirmed in writing.
Does our survey use a 0 to 10 scale or a 1 to 10 scale? Good answer: One scale, the same in the product and in the documentation.
Do the eNPS comment themes have their own off switch, and who controls it? Good answer: A named admin setting, with a record of every change.
The AI Addendum bars Input that consists of health or other sensitive data. Does any AI feature read Wellbeing answers? Good answer: An answer for each feature, with the data it reads.
Under the AI Addendum, BambooHR may train models on customer Data, Input and Output, to provide the features. Which governs our comments, that or the FAQ? Good answer: An order form clause that bars training on our survey answers.
Which clause governs changes to eNPS, and how much notice will you give? Good answer: One named clause, and a written notice period.
Is Bamboo AI a Beta Service under our contract, and what does that change? Good answer: A yes or no in writing, and the terms that follow.
Which region will host our data, and who chooses it? Good answer: A named region that we choose, written into the order form.
Does the Bamboo AI burnout feature work on groups or on named people? Good answer: Groups only, confirmed in writing.
We can download Customer Data for 30 days after non-renewal. How does that fit the return of Personal Data in the data processing agreement? Good answer: One written exit process, with a file format and a date.

Alternatives to BambooHR surveys, including buying nothing

If BambooHR’s surveys do not cover what you need, Betterworks and 15Five each answer a different gap. Buying nothing is a third route.

Betterworks suits you if you want feedback from new hires and from people leaving. Its Onboarding type collects feedback from new hires and is sent by days after hire date. Its Offboarding type collects feedback from employees who will be leaving. Betterworks has 16 templates, each with pre-defined questions.

15Five suits you if you want industry benchmarks as part of its Engage product. Industry Benchmarking is included in Engage and in Total Platform, and not in Perform. Benchmarks come in three dimensions: industry, company size and region. They update weekly from 15Five customers who completed engagement surveys in the past 18 months. BambooHR’s HR Benchmarks are exclusive to the Elite package.

Buying nothing means skipping BambooHR’s surveys. You give up the survey link on the home section and the automatic send and reminders. You also give up the AI sorting of comments into themes. Leaving the surveys off also keeps eNPS free-text answers away from BambooHR’s AI engine.

Our guide for HR-system owners covers surveys that come with an HR system.

More in this guide

The Employee engagement guide
Compare the 40 researched products how each asks staff, who sees the answers, what it costs and the contract terms.
Mid-market companies which engagement products suit 200 to 2,000 people, what they cost and what to ask.
Enterprise companies which engagement products suit 2,000 people or more, what they cost, how contracts run and what to ask.
Companies whose HR or performance system already runs surveys what the survey part of an HR or performance system covers, what it costs and what else exists.