Confirm Engage

Confirm Engage is built for large frontline workforces and priced per user per year

What Confirm Engage does well

Five things to settle before you sign

Who builds and supports Engage has changed in 2026. Five companies came together under the Confirm name this year. WorkStep will operate as a specialised frontline division within Learning Pool. Learning Pool announced the WorkStep purchase on 20 April 2026 and the Confirm rebrand on 10 August 2026. Learning Pool Limited trades as Confirm. The five cards below are the points to settle first.

It suits large employers with hourly, on-site staff

Engage suits large employers whose staff are hourly and on site. Confirm positions it for frontline organisations in six industries. PepsiCo Beverages North America has 60,000 hourly workers. GEODIS has 46,000 frontline staff. NFI has 14,000 or more employees. Each result below is Confirm’s own account of a customer.

A starting price of $13 per user per year, and other figures

Confirm gives Engage a starting price of $13 or £10 per user per year, billed annually. The price is based on a 5,000-person company. At $13, 5,000 users come to $65,000 a year.

The price varies with the products you buy, the size of the workforce and the level of support. Onboarding is typically scoped by headcount and number of sites. You can take products one at a time or as a suite.

Confirm’s own blog posts give higher figures. One post sets Confirm at $10 to $18 per user per month. For 100 people it gives $12,000 to $21,600 a year. It adds custom implementation at $5,000 to $15,000, depending on organisation size. A post on calibration software puts Confirm’s base cost at $120,000 to $150,000 a year for 500 people. Ask which products those figures cover.

Leaving is a question to settle before you sign. Under Confirm’s combined US master agreement, the customer loses access to its content and stored customer content on termination. The same agreement tells the customer to save or back up its own materials. Confirm will securely delete the personal data, or return it if directed in writing. Ask whether Engage is sold under that agreement, and how results and comments leave as files.

Ten questions for the first call

1. Is Engage sold under the combined US master agreement? What is the initial term? Good answer: A named agreement for Engage and a stated term length.
2. What is the smallest group that sees results, and can we raise it? How are onboarding and exit surveys treated? Good answer: A stated minimum we can raise, and a written answer for each survey type.
3. In which country or region is our data stored and processed? Which suppliers handle it? Good answer: A named place for each supplier, including OpenAI, Google Cloud, AWS, Fivetran and Looker.
4. Which of the three AI jobs use OpenAI, and what text does it receive? Good answer: A named list of jobs and the data each one sends.
5. Does a risk signal name a person or a team, and what may we use it for? Good answer: A named level for each signal and a written limit on use in decisions about individuals.
6. How does Engage get its employee list from our HR system? Good answer: A named connection for our system, or a file route with a stated schedule.
7. What does $13 per user per year cover for our headcount, and what costs extra? Good answer: A written quote for each product and service, implementation included.
8. How do results and comments leave Engage in bulk when the contract ends? Good answer: A file format, a deadline and a named contact.
9. What is the size of your benchmark base, and does it include our industry? Good answer: A count of customers and employees, and the industry suites we can use.
10. Which customer has a workforce closest to ours, and may we speak to them? Good answer: A named customer and a call before we sign.

Alternatives to Confirm, including buying nothing

Culture Amp reports turnover risk only for groups, and Viva Glint builds its benchmarks from data on over 1,300 customers. Buying nothing is a third route.

Look at Culture Amp if you want turnover risk for groups, not people. Confirm’s Engage page puts risk signals on employees. Culture Amp’s turnover risk identifies groups more likely to see departures over the next 12 months. Only hotspots with at least 25 employees appear. Risk is shown at group level only, never as certainty about a named person. The model calculates a score for each employee, and the display stays at group level. Multi-Signal Intelligence, which holds it, is a closed early access programme only.

Look at Viva Glint if the benchmark base matters. Confirm’s benchmarks grow with its customer base. Ask Confirm how large its base is. Viva Glint’s benchmarks draw on data from over 1,300 customers, employing over 10 million people. Its industry suites include Manufacturing and Retail.

Buying nothing means giving up Engage’s check-ins at onboarding, milestones and exit. It also means giving up the daily AI Assistant and the drafted replies. If Engage is sold under Confirm’s US master agreement, you skip its Consumer Price Index rise. If your HR system already runs surveys, our guide for HR system owners covers that route.