Eletive

Eletive suits mixed workforces, but the plan and your needs decide the rest

Reach, AI controls and help acting on results

Eletive’s strengths fall in four places. It reaches staff away from desks. It keeps AI and personal data under administrator control. It helps managers act on results.

What customers report about taking part

Eletive is typically used in organisations of 500 to 10,000 employees. Customers well outside that range also use it, as the cards below show. Each result belongs to the customer named.

Eletive launched in late 2014. More than 1,000 organisations use it. Accel-KKR announced a significant growth investment in Eletive on 5 November 2025. The terms were not disclosed.

Plan splits, English comments and anonymity settings

The plan decides which features you get. Group-size settings decide how private answers stay. Comment AI works in English. Prediction and AI suppliers need a plain explanation to staff.

Three plans, customised pricing and extras that add up

The plan sets the base price, and several costs come on top. Eletive customises pricing to team size, complexity and needs. Plans are user-based rather than usage-limited. The plan you need depends on the features you want.

Essential does not include lifecycle surveys or Snapshot Surveys. It does not include the whistleblowing channel or anonymous chat. It does not include advanced benchmarks, action plans, report export or comment export. Standard and Professional include all of these. Professional alone has Comments AI, Attrition Risk, smart suggested actions and action impact analysis. It alone has the Export API, supportive chat, multiple and extensive benchmarks and phone support.

Eletive’s blog puts the plan line differently in one place. Its post on Lattice and 15Five places lifecycle surveys, the AI Writing Assistant and the Export API under Professional. Its pricing table puts lifecycle surveys in Standard and Professional. It puts the AI Writing Assistant in all three plans. Ask for the plan line in writing.

HR system connections are the first extra. HR system integrations are add-ons, as are SCIM 2.0 (a standard for syncing users) and the Microsoft Azure Enterprise App. Its blog post on 15Five and Culture Amp puts it differently. Integration access is included across all plans. The HR system vendor may charge for enabling a connection, and Eletive does not cover it. Syncing also needs another company, called a sub-processor, to handle personal data. The customer must accept it.

More AI use can cost extra. Eletive calls its shared AI allowance “AI Credits”. The AI Writing Assistant, Tailored advice and Copilot draw on the same pool. Comments AI uses none. Every customer gets a free pool each contract year, and more can be bought in the platform. Use depends on timespan, number of groups and survey frequency. Take a 100-user organisation with 7 years of data and pulses every two weeks. A deep driver analysis since the account started uses about 4,000 “AI Credits”. Admins set a monthly limit per role and per user.

Eletive gives two answers on SMS. Its pricing table includes SMS notifications in all three plans. Its SMS page puts it differently. SMS is not an add-on, but it must be activated and the organisation buys “SMS credits”. SMS notifications were introduced on 15 July 2026 and are activated through the customer success manager.

Help from Eletive is counted in hours. Essential customers get up to 3 hours of personal onboarding support. Standard and Professional customers get 10 hours for 500 to 1,499 users and 15 hours for 1,500 to 4,999. Usage guidance hours each year depend on the number of users in the Order Form. For a renewal term, they depend on the renewal invoice. Extra hours cost EUR 120 for every started hour. Silver and Gold service packages can be added to a plan.

Eletive will use reasonable efforts to keep uptime at 99.9% in each calendar month. Response time for an Emergency incident is 1 business hour. Business hours are 8:00 to 17:00 CET. If a customer causes an incident, Eletive may charge a minimum of EUR 1000 plus EUR 150 per started hour.

Taking your data out is simple for reports. Reports export to PowerPoint, Excel or PDF with one click. Managers can export comments to CSV, the heatmap to CSV and group reports to PowerPoint in the interface. A heatmap is a colour grid of scores by group. Customers add user licences in Settings. The initial term, the notice date and the renewal price are questions for the order form.

Nine questions to put to Eletive before signing

1. Which plan holds each feature we need, and what is the price per user for it? Good answer: A written plan line for every feature, and a price per user.
2. What is the initial term, the date for giving notice and the price at renewal? Good answer: All three written into the order form.
3. How large is the free AI pool each contract year, and what does more cost? Good answer: A number for the pool and a price for more.
4. What does an administrator see when the Export API extracts individual answers? Good answer: Answers that cannot be traced to a name, with the group setting explained.
5. Which smallest group will each survey type use, and can we tell staff the number? Good answer: One written number for each survey type.
6. How will we hear before the AI supplier changes again? Good answer: Written notice before any change, and the right to switch AI features off.
7. Are SMS messages included in our plan, and who pays for them? Good answer: A written line on how many are included and what extra ones cost.
8. Is the connection to our HR system included in the plan, and how often does it sync? Good answer: A written yes or no, a sync time and any charge from the HR system vendor.
9. Which customer with a works council can we speak to about the rollout? Good answer: A named customer, and what its council asked for.

Alternatives to Eletive, including buying nothing

If Eletive does not fit, Confirm and WTW each answer one place where it stops. Buying nothing is a third route.

Some buyers want to ask new joiners at set points after they start. Eletive’s lifecycle surveys cover onboarding and exit. Confirm’s lifecycle surveys include new-hire check-ins at 30, 60 and 90 days. Confirm’s lifecycle survey responses are not anonymous. Authorised owners and administrators can review individual answers. Eletive sets a default smallest group of 3 for lifecycle surveys. Confirm suits named check-ins at set points. Eletive suits lifecycle answers kept in groups.

Eletive’s Comments AI analyses in English and translates other languages first. WTW’s Text Analytics analyses discrete parts of each comment separately in over 80 languages. That claim dates from August 2023, so ask WTW to confirm it for your languages today.

If your HR system already runs surveys, read our guide for HR system owners.

Buying nothing means giving up two things Eletive supplies. If you use Eletive’s whistleblowing channel, you would need another. Only an appointed whistleblower auditor can read its comments, and the channel is in Standard and Professional. If you use supportive chat, which is in Professional, you would need another way. It lets managers talk anonymously with employees who scored low on sensitive questions. Our comparison of survey products sets the options side by side.