Empuls

Empuls adds employee surveys to a rewards platform

Staff need no company device, and breakdowns need a minimum group

It suits buyers who want rewards, from a few hundred staff to over 10,000

Empuls fits buyers who want rewards in the same product. It also fits employers with workforces from a few hundred to over 10,000. Every figure below is Empuls’s own.

A named list, and terms that Xoxoday’s documents answer differently

Several points need settling in writing before you sign. Xoxoday’s own documents answer some of them differently. The first is a list of named people.

You get a quote per employee, and a start in two to twelve weeks

Empuls Surveys is licensed per employee per month. The price scales with your headcount and the products you switch on. Volume tiers begin at 250 employees. Minimum headcount thresholds vary by region. Xoxoday gives the full pricing matrix on request.

The platform fee covers access. Delivering the rewards staff pick, custom-built links or premium products may carry extra charges. Ready-made links to named systems are included. A custom-built link to another system may have a one-time build cost.

Annual contracts are standard. Multi-year terms with volume pricing are available for enterprise customers. Contract terms are negotiated for each deal, with no fixed minimum order value. Adding employees or products mid-contract is handled by an amendment, typically prorated. Structured pilots scoped to your team size are offered as a trial.

The Empuls Agent is priced apart from Surveys. It has an implementation fee, an annual platform fee and a charge for each programme, with no fixed minimum.

Start-up times differ by document. The overview FAQ gives most customers 2 to 4 weeks to go live. The survey FAQ gives 4 to 8 weeks. It gives 10 to 12 weeks for complex enterprise set-ups. Those have custom single sign-on and an HR system across several regions. The HR FAQ puts complex rollouts at six to eight weeks. Ask for the date your own set-up goes live.

All plans include 24/7 multilingual support. Enterprise plans add monthly success reviews and a dedicated customer success manager. Growth-tier customers get email and in-app support with 24-hour response times. Strategic consulting on survey design, analysis and action planning is sold on its own.

A multi-year contract needs a supplier that lasts. Xoxoday began in 2012 as Giftxoxo and raised a Series C in 2025. Management has said the business has been growing profitably. Xoxoday has also said it is preparing for a possible IPO in late 2027 or early 2028. Its site footer gives Nreach Online Services Pvt Ltd as the operating company. Ask which company signs your contract.

Eight questions to settle before you sign

1. What is the price per employee per month for Surveys alone, and what is the minimum headcount in our region? Good answer: A written price, with every extra charge named.
2. Who can see the list of people flagged as likely to leave? Are employees told the list exists? Good answer: Named roles, fixed in the contract, and a line employees can read.
3. Does the consent promise or the privacy policy govern our survey data? Good answer: The consent promise, written into our order form.
4. How long do we have to export our data, and when is it deleted? Good answer: One written window, and deletion confirmed in writing.
5. Can we read your SOC 2 Type II report, and which dates does it cover? Good answer: The report itself, with its dates.
6. Which uptime figure goes in our contract, and what do we get if you miss it? Good answer: A written figure and a stated remedy.
7. What does Empuls send back to our HR system, and how often does it sync? Good answer: A list of what moves each way, with the timing.
8. In which region will our data sit, and which companies handle it? Good answer: A named region, and the full list of other companies.

Alternatives to Empuls, including buying nothing

Three alternatives answer three places where Empuls stops. Hive covers where data sits. EngageRocket covers who helps with analysis. Nectar covers the list of named people. Buying nothing is the fourth route.

Empuls gives different hosting answers in different documents. Hive’s documents differ too. Its security information has data stored and backed up in Dublin, Ireland. Its pricing page puts hosting in the UK. Its G-Cloud 15 listing gives the European Economic Area. All three put storage in the UK or Europe. One sub-processor in the USA delivers survey emails. Ask Hive for the exact location in writing.

Empuls puts the analysis of custom surveys with your HR team. It sells strategic consulting on survey design and analysis on its own. EngageRocket pairs its software with a team of organisational psychologists and HR consultants. Customer success, advisory, data migration and implementation support are in-house. They are included in the subscription.

Nectar gives a different view of the same kind of list. Its Signals FAQ puts it plainly. Signals does not predict who will quit. It points to employees who follow the same behavioural patterns as people who already left. Individual detail is limited to the people responsible for supporting that person. Managers see only their own team.

Buying nothing means giving up what Empuls adds. That is its recognition and rewards, and its AI agent in Slack, Teams or WhatsApp. It also removes the data-use, export and named-list questions above. If you pay for an HR system, it may also carry a survey. Our guide for HR system owners covers that route.