Nectar Engage

Nectar Engage is a survey sold with recognition, so check the AI and contract terms

It reaches people without a desk and lets HR reply to anonymous comments

The AI setting, US hosting and benchmarks are the points to settle before signing

Six points below need a written answer. They cover how AI starts and how it learns from your data. They also cover which providers handle it and where it sits. The last two are whether benchmarks are live and how people are synced. The cards give Nectar’s own answers on each.

Your order form sets the fee, and the export of your results is yours to make

Your order form sets the fee, so read it together with the agreement. You sign with PerkCity, Inc., a Delaware corporation that trades as Nectar HR. Nectar’s pages put its pricing two ways. One is per employee per month, with tiers on its website. The other is bundles with custom pricing. Pricing depends on team size and the products you choose. You can start with recognition and add the rest of the platform later.

The order form may carry a price per user. The agreement’s own example is 80 users at $7.00 per user, or $560 per year. That is an illustration, not a quoted price. The order form may instead carry a flat annual or multi-year fee that does not set a number of users. It may also carry a minimum amount, billed if you provide fewer users than the order form sets.

In Nectar’s help articles, the contract sets the number of licences and Nectar bills per active user. If you go over, the count rises and Nectar charges accordingly. Empty seats are not refunded. Access fees are nonrefundable except as the agreement expressly sets out. Invoices over $6,000.00 paid by credit card may carry a processing fee. Services such as manual data entry or branded swag may carry additional fees.

Rewards have their own billing terms. A credit card payment for rewards carries a fee of 3.5% plus $0.40 per transaction. Post-pay billing needs a security deposit of 20% of estimated annual reward fees, with a minimum of $100. On written request, Nectar refunds any remaining balance in the rewards account if you cancel with unused funds.

The agreement renews for successive one-year periods unless either party gives 30 days’ written notice before expiry. The per-unit price rises 6% at the end of each services or renewal period unless waived. A rise above 6% needs 15 days’ notice before expiry and a chance to terminate. Unpaid fees carry a finance charge of 1.5% per month. Nectar may terminate if payment is more than 15 days overdue after written notice.

Nectar’s total liability is capped at the fees paid and accrued in the twelve months before the event. Reward fees are excluded. Utah law governs the agreement. Disputes go to Utah’s Third District Court or the US District Court for the District of Utah. Nectar gives no warranty on the security or results of its AI tools. It is not liable for damages from using them. That applies to the extent they are not related to a breach or omission on Nectar’s part.

Under Nectar’s agreement, the client is solely responsible for exporting or keeping a copy of its client data and reports. That duty applies before the agreement ends. After it ends, Nectar has no obligation to maintain or recover client data, except where the law requires it.

On written request, including after termination, Nectar HR destroys or returns all personal data, at its choice. Personal data stays until the client requests return or destruction. Backup data is fully expunged after one month. Nectar may keep the names and emails of the client and its users after termination for internal business purposes. It keeps aggregated, anonymised usage data during and after the services period.

Nine questions to put to Nectar before you sign

1. Is AI switched on for our account on day one, and who can switch it off? Good answer: A written yes or no, and a named administrator who can change it.
2. May Nectar use or share our data to refine its own AI tools? Good answer: The order form limits any use to our own account.
3. How many answers must a group give before its results appear? Good answer: A fixed number we can tell employees.
4. Where are our employees’ data and backups stored and processed, including by AI providers? Good answer: A named country for each, and the transfer terms we sign.
5. Are Engage benchmarks live for us, and which companies do they compare us with? Good answer: Live today, with the industry and size band named.
6. What is our total fee, any minimum, and the renewal price? Good answer: One order form line for each, with the renewal price fixed.
7. How and when do we export our results before the agreement ends? Good answer: A stated file format and a date written into the contract.
8. Do points given for survey answers fall under the rewards billing terms? Good answer: A clear yes or no, with any deposit and fees spelled out.
9. Is go-live four to six weeks or 30 days, and which goes in the contract? Good answer: One date, written into the order form.

Alternatives to Nectar, including buying nothing

If Nectar Engage comes off your list, look at Lattice, Gallup and Perceptyx. Each one answers a point where Nectar stops.

Nectar’s documents disagree on whether AI starts switched on. Lattice gives an administrator the switch. An admin must enable Lattice AI to reach Engagement Insights, and admins can turn each AI feature on or off. A Lattice feature left off shares no data with OpenAI. Lattice uses OpenAI’s models. In its 17 October 2025 update, Lattice said it would stop scrubbing personal details. That covers data its AI features send to OpenAI.

Nectar’s pricing marks Engage benchmarking coming soon, while its Engage page offers industry benchmarks. Gallup benchmarks results against one of the largest employee datasets. Customers can set a primary benchmark database and up to four more comparisons. Q12 results can be compared with industry, competitor and top-quartile benchmarks.

Nectar hosts in the United States. It processes personal data from the EEA, UK and Switzerland outside those areas under Standard Contractual Clauses. For EU-based customers, Perceptyx hosts data in its AWS environment in Frankfurt, Germany. Ask Perceptyx where the data of customers outside the EU sits.

Buying nothing means none of the Nectar terms above. It also means no SafeTalk replies to anonymous comments. It means no survey links by text or Slack. It means no points for answering. If your HR system already runs surveys, read our guide for HR system owners.