Quantum Workplace

Quantum Workplace is a survey platform with a $15,000 floor

Comparison data, manager support and setup help

Three things give a buyer something concrete to rely on. They are a comparison pool, a manager routine and help with setup.

Who it suits, and what customers report

By its own description, Quantum Workplace is best for HR, employee experience and people analytics teams. Its target is mid-market or enterprise organisations. If your workforce is frontline, hourly or field-based, the survey routes described under What it does matter most. If you want a large comparison pool, the benchmarks do that job. Its customers range in company size from 1-250 to 15,000+. They include Fossil Group at 10,000+ and Dentsply Sirona at 15,000+. Quantum Workplace also runs the survey behind America’s Best Places to Work programme. The results below come from Quantum Workplace’s case studies.

Where Quantum Workplace stops, on texting, data use and contract risk

Some limits sit in the product, such as texting and reporting. Others sit in the contract and privacy policy. The contract may also change hands. The private equity firm LLR Partners invested in January 2022. Since then Quantum Workplace has bought three firms. They are TalentKeepers in December 2023, WorkDove in February 2025 and Assembly in January 2026. Under its Master Service Agreement, either party may assign it without consent. That covers a merger, acquisition or sale of substantially all assets. You contract with Quantum Market Research, Inc., which trades as Quantum Workplace and is based in Omaha, Nebraska.

The price is a floor, and leaving has a 60-day window

The starting price is a floor, not a quote. What you pay depends on headcount and products. A few items cost extra, and launch takes staff time. Leaving has its own terms, set out at the end of this section.

Base pricing depends on your total number of employees. There are multi-product and user volume discounts. Pricing varies with the products and services you buy, and you get a customised quote by contact. The Signature plan is the most popular. The Premium plan includes a dedicated Insights Analyst.

Each plan includes the mobile app for iOS and Android and 40+ languages. HR system integration, Slack, Teams and calendar integration, and secure sign-on come with each plan too. Three items carry a fee. Importing past Feedback data costs an extra fee. Translations from professional linguists cost an extra fee. The ADP data connector is installed from the ADP marketplace with a Buy Now button. Benchmarks+ and the Lightweight CSAT Survey are an extra feature and an add-on, so ask for their prices.

Time is a cost too. Quantum Workplace usually recommends 6 to 8 weeks from implementation call to survey launch. A survey implementer on your side manages the implementation. They set time aside each week to prepare. Once the build begins, a nightly report link to your HR system takes up to 5 business days.

Late payment is costly. Overdue amounts accrue interest at two percent per week, or at the highest rate the law permits if that is less. Under the Master Service Agreement, fees are payable within 30 days of the invoice date. A statement of work can set other terms. The agreement continues until there are no active statements of work. It then ends by itself.

Leaving is where your survey history is at stake. Under the agreement, customer data is stored for 60 days after the contract ends, so you can retrieve it. It is then securely deleted unless you direct otherwise. The 2024 Terms of Service let you download a copy of all customer data. That right lasts 60 days after expiry or termination. They also let you request destruction of customer data at any time.

The limit sits in what you can take. On termination, Quantum Workplace may decline to hand over survey responses with identifying details that confidentiality settings kept back. Confidential survey data can be transferred to another vendor you name. That needs you to pay extra fees and both parties to sign confidentiality agreements. The Excel report includes translations, with the original and translated language. Quantum Workplace usually keeps your data while you are a client, unless you ask for deletion.

Ten questions to put to Quantum Workplace before you sign

1. Which governs our data, the 2025 Master Service Agreement or the 2024 Terms of Service? Good answer: One named document in our order form that overrides the other.
2. Can we opt out in writing of our survey data feeding benchmarks and new products? Good answer: A written opt-out in the order form.
3. On leaving, you may withhold identifying details our confidentiality settings kept back. What will you hand over? Good answer: A written list of exactly what we receive.
4. What is the minimum response threshold on our account, and the floor for action plans below it? Good answer: One figure in writing, with the same rule everywhere.
5. Which features in our package are in beta, or need your Customer Success Manager to switch on? Good answer: A named list, with what each one costs.
6. What do Benchmarks+ and the Lightweight CSAT Survey cost, and are they in our quote? Good answer: A price for each, written into the order form.
7. Who can open the Retention Radar export with each employee’s name and demographics? Good answer: Named roles only, and a log of each export.
8. How do we survey staff whose mobile numbers are outside the US? Good answer: A named method for each country, with its cost.
9. If we buy Performance too, who can slice survey results by performance rating? Good answer: Named roles, and the minimum group size that applies.
10. What happens to our contract if Quantum Workplace is bought or sells most of its assets? Good answer: A right to end the contract without penalty if ownership changes.

Alternatives to Quantum Workplace, including buying nothing

Three stops above are worth testing elsewhere. For text surveys, look at Culture Amp. For data use, look at Empuls. Buying nothing avoids the contract terms.

Quantum Workplace limits survey text messaging to US-based mobile numbers. Culture Amp also sends survey invitations by SMS. It includes SMS survey messages with Engage subscriptions at no extra cost. This is subject to future monitoring. The SMS survey must be an Attributed (Snapshot) survey. Attributed means answers are tied to the people who gave them. Ask which countries Culture Amp’s texts cover.

Quantum Workplace pools respondent data into benchmarks shown to other customers. It may also use survey data to develop products. Empuls never uses survey data for third-party benchmarks or to train products without explicit consent. Its privacy policy allows anonymised or combined data to be used. The uses are analytics, reporting, benchmarking, product improvement and research. Both rules leave questions, so ask each vendor to write its rule into the order form.

Buying nothing avoids the data-use licence, the 60-day exit window and the US-law contract above. It suits a one-time, low-stakes survey. Quantum Workplace advises that such a survey is a case where a general AI survey tool may fit. It also warns that feedback uploaded to a general AI tool leaves your controlled environment. That holds even when the tool claims it will not train on it. Our market guide covers the choice, and the compare page puts 40 products against the same questions.