UKG

UKG sells people analytics in several products, and which one you get depends on which UKG system you run. They suit companies already on UKG that want comparison figures from UKG’s customers. The newest product is a limited US release. UKG Ready plans come by quote. The US contract limits automated access to your data, including by AI tools, unless UKG approves in writing. UKG also collects usage data.

By Ashish Manchanda Published 10 Nov 2026 Last updated 10 Nov 2026

UKG sells analytics in several products, and the newest is a limited US release

In one line

UKG offers people analytics on the HR, pay and time data you keep in UKG. Its newest product, the Workforce Intelligence Hub, is a limited release for US customers.

Buy it if

You already run UKG for pay, time or HR. You want one supplier for analytics on that data. You also want the Hub to compare your overtime and turnover with similar UKG customers. Similar means the same industry, region and size.

Do not buy it if

You plan to point your own AI tools or data warehouse at UKG data. UKG’s contract needs its written approval first. Or most of your people data sits outside UKG. The Hub’s Command Center works with supported UKG products only.

Price

UKG gives no price for its UKG Ready plans. It sends buyers to a sales expert for a quote. Under the US master services agreement, UKG may increase fees for each renewal term as set out in your order. Minimum quantities cannot be decreased during the current initial or renewal term.

What you get depends on which UKG product holds your data

UKG does not sell one people analytics product. It sells several, and each sits in a different part of UKG. Which one you get depends on whether you run UKG Pro, UKG Ready or the newer Workforce Intelligence Hub.

The Hub is the newest. At launch UKG said the Hub brings together schedules, time tracking, hiring, performance, pay and industry trends in one view. UKG builds it on one people data model designed for workforce insight, unlike general business intelligence tools. The extras tell you who it is for. It has a fully loaded labour cost view and a well-being indicator built from attendance, scheduling and survey data. It also forecasts demand to predict staffing needs. Labour cost, attendance, scheduling and staffing demand are the questions it is built around.

The Hub also delivers AI-driven actions that change UKG and third-party systems. An action that changes other systems matters for the contract too. The limits on automated and AI access are under where it stops.

The Hub is still early. UKG’s launch release planned it for select customers in early 2026. It planned availability for current UKG enterprise customers in the first half of 2026. UKG calls the Hub an MVP, a first working version, for a limited set of customers in the United States. In June 2026 UKG called it a foundation for future AI agents. Ask UKG whether you can have it today.

The Hub’s Command Center service works with supported UKG products only. Which products are supported may change over time. It also requires certain Google Cloud Platform services, including BigQuery and Storage. Ask UKG whether you need anything of your own on Google Cloud. Get the current list of supported products in writing.

If you run UKG Pro, the older tool is UKG Pro People Analytics, once called UltiPro Business Intelligence. It makes sense of the employee data recorded in UKG Pro. It comes with delivered, sample and custom reports. It includes performance reports and a Performance Management dashboard. You can share its dashboards with people who have no People Analytics access.

If you run UKG Ready, the analytics are UKG Ready Workforce Insights, formerly People Insights. It includes three comparisons with other companies. They use UKG’s own customer data. UKG splits it by region, size band, industry and EEO (equal employment opportunity) class. You can also compare against your own organisation’s averages. UKG Ready reporting includes fatigue analysis that highlights when people may be at risk of burnout. The UKG Ready Great Place To Work Hub captures and analyses employee survey feedback.

UKG Bryte Conversational Reporting lets users ask questions about workforce data in plain language. Answers go straight to the user, with text summaries and charts inside UKG, and nobody approves them first. It reads only data the user can already access and does not modify records. Report data is processed in memory. Sensitive report data is encrypted at rest. You can set data access and personal data visibility. An administrator switches it on. It is for UKG Pro HCM, UKG Pro Pay and People Center and UKG Pro Workforce Management, in North America.

UKG announced UKG in Claude on 20 October 2026. It is a beta offering. Ask UKG whether your company can have it. It connects Claude to UKG through an MCP connector, a standard link between an AI tool and a system. Claude follows the permissions and rules your company already has in UKG. It answers workforce questions and can take supported actions. UKG sells this connector while its contract needs written approval for automated access through an AI tool. Ask UKG whether UKG in Claude counts as approved access. Ask how it differs from connecting your own AI tools.

UKG also sells Strategic Workforce Planning as a separate product. It plans capacity over long-term staffing. Its AI forecasts, tests scenarios and makes recommendations. Its reporting can combine additional data sets. UKG Pro includes reporting and analytics and strategic workforce planning among its tools. Ask whether it is in your order or costs extra.

Our guide to people analytics covers how the rest of this market handles the same questions.

One set of HR, pay and time data, and comparison figures in the Hub

One data model

The Hub gives one view of HR, pay and workforce management data. Hub customer data is secured under the same controls as UKG’s HR and workforce management products. So your security review can cover one set of controls.

Hub comparison figures

The Hub compares overtime and turnover with similar UKG customers. Similar means the same industry, region and size. The figures rest on anonymised workforce activity from approximately 80,000 customers. UKG anonymises and aggregates the data, and taking part is controlled. Under UKG’s data protection contract, the outputs are designed to show groups, not individuals or specific customers.

Access follows your existing rules

Role-based analytics control who sees what. Frontline managers get quick and secure access, and role-based dashboards give each team the insights that matter to it. Conversational reporting answers from data the user already has access to under their security profile.

Ready-made views for common questions

UKG tells buyers the Hub does not need a dedicated data team. It points to ready-made dashboards and guided views for common workforce questions from day one.

Independent security audits

UKG provides SOC 2 reports and ISO 27001, 27017 and 27018 certifications, as applicable to the solution. It also maintains SOC 1 and SOC 3. Ask which ones cover the product you buy. Its backup and recovery processes are intended to restore service in up to 24 hours. They are also intended to lose up to 4 hours of data at most.

The contract limits automated access to your data, and UKG collects usage data

UKG’s analytics run on your employees’ data, so the contract matters as much as the features. These points decide how much freedom you keep. Read the terms yourself before you sign.

Your own AI tools need UKG’s approval

The contract decides whether your AI tools can read UKG data. Under UKG’s US master services agreement you may not give automated access to the services or data. That covers access through an AI program, tool or AI assistant that carries out tasks. The exception is access that UKG authorises in writing. UKG’s API call pack terms go further and bar “derivative analysis” of the data. That covers the data alone or mixed with third-party data. The same terms bar agents or automated tools from downloading, reproducing or archiving any part of it. They define a data interface broadly. It includes MCP servers (links to AI tools), data feeds, databases, data lakes and data warehouses. Yet UKG also sells the Hub as a way to connect insights to cloud data warehouses and analytics tools. So ask UKG which terms apply to your order, and whether a warehouse connection counts as approved access.

Data pulled out has monthly limits

Moving data out of UKG Pro Pay and People Center has a monthly cap. That product includes UKG Webhooks and UKG APIs. A webhook sends news of a change in UKG Pro to a system you choose, in near real time. Your company’s copy of the system is capped at 10,000 webhook event notifications and 1,000,000 API calls a calendar month. UKG automatically invoices extra call packs at its then-current rate when you go over.

UKG collects usage data

Under UKG’s data protection contract, the services collect usage statistics and telemetry. They also collect other data, such as mobile number, email address and IP address. The purposes include benchmarking, modelling and training. You also instruct UKG to process personal data for service monitoring, improvements for you, general improvements and new products. That includes data that no longer identifies an individual. UKG’s responsible AI page covers personal information. UKG designs its systems to avoid training models on it unless the customer consents. The same page covers other uses. UKG does not use customer or personal data to profile users, to advertise or for similar commercial purposes. It does not sell or share personal data. It may create combined data that is not personal. It may make it from de-identified or pseudonymised information, such as usage logs, to develop new features. Ask which document governs your employees’ data. Also ask whether it can be left out of comparison figures, modelling and training.

Your data may be processed worldwide

UKG may process personal information worldwide. That includes processing by other companies it uses. For UKG Pro Pay and People Center it uses Google LLC, with processing in Canada and the US. UKG uses Google Cloud’s Vertex AI to underpin its AI-powered solutions. The AI model for conversational reporting is Google Gemini Flash-2.5. All data and models are contained within UKG’s own private space on Google Cloud, called a virtual private cloud. UKG gives North America as the region for conversational reporting. If your staff work elsewhere, ask where their data is stored and processed.

A 2021 ransomware attack reached employee data

It hit UKG’s Kronos Private Cloud in December 2021. The attack reached employee personal data. On 28 April 2023 UKG and Kronos asked a federal court to approve a settlement. It was with a class of affected employees. UKG would set up a $5,500,000 fund to pay approved claims. Ask UKG what has changed in how it protects that environment.

A person has to stay in the decision

Some automated decisions have legal or other significant effects. UKG’s terms for Bryte Assistive AI for Pro set a limit. They bar using its output in one without a human making the final decision or overseeing it. Humans must also check its output for accuracy and appropriateness before anyone uses or shares it. Managers and HR professionals have full control. They can adjust schedules, review predictions and make final decisions. UKG’s analytics include forecast alerts for burnout, attrition and risk of leaving. Ask whether each alert points to one person or to a group.

It suits a company that already runs UKG for pay, time or HR

UKG’s analytics start from UKG’s own HR, pay and workforce management data. So fit begins with what you already run.

You already run UKG

UKG’s analytics read the data your UKG products already hold. On UKG Ready, adding capabilities later keeps your HR, payroll and time data connected on the same platform. Drake Waterfowl, a UKG Ready customer, replaced seven systems. So analytics on that data come from one supplier.

You manage overtime and frontline teams

The Hub’s comparison figures cover overtime and turnover. UKG’s role-based access reaches frontline managers. New York Sports Club is a UKG Ready customer with more than 900 employees. A director there talks about bringing together insights on labour scheduling, performance and pay equity. Certifications and benefits are part of it too.

Smaller employers

UKG Ready Start is for businesses with fewer than 200 employees. All UKG Ready plans include reporting and dashboards. Core includes people insights. Ask whether Start includes the comparison figures you want.

UKG Ready is priced by quote, and the contract renews unless you give notice

Cost has two parts here. One is the price you are quoted. The other is the contract that follows it, which decides how easily you can change course later. Both are set out below.

UKG gives no price for its UKG Ready plans. It sends buyers to a sales expert for a quote. Ask for the price of the analytics product you would actually use. UKG gives two answers on what is included. UKG Ready’s Core plan includes people insights, and all plans include reporting and dashboards. In a UKG article, People Insights is an additional UKG Ready product needed for the benchmarking features. Ask UKG which plan includes the comparison figures you want.

Services renew by themselves under the US master services agreement. That happens at the end of the initial term and of each renewal term. The renewal term is the one stated in your order. Either side can end a service at the end of the current term. It must give at least sixty days’ prior written notice. Put that notice date in your calendar. UKG may increase fees for each renewal term as set out in your order. Minimum quantities you buy cannot be decreased during the current initial or renewal term.

Your customer data is available from the services at any time during the term. It comes in standard data format. Data stays available for review, reporting and exporting until you ask for deletion or the service ends. After your access and your right to retrieve data end, UKG deletes customer data. It uses its standard deletion process. It deletes all customer data, including backups, on request or termination, except what it must keep.

You could also get these reports and answers from agents built on your own systems. We have mapped what that looks like. The HR Agent Map

Fourteen questions to put to UKG before you sign

Which UKG product holds the analytics we would use, and is it open to customers outside the United States today? Good answer: A named product and a written start date for our country.
Which of our UKG products does Command Center support, and do we need anything of our own on Google Cloud? Good answer: A written list of products, and a written answer on what we supply.
Which UKG Ready plan includes the comparison figures we want, and what does each cost? Good answer: One price for each product, with the comparison figures named in the order.
Will you approve in writing our own AI tools and data warehouse reading UKG data? Good answer: A written approval that covers each tool and data set we use.
Does UKG in Claude count as approved access, and how does it differ from connecting our own AI tools? Good answer: A plain written answer, and a start date if we can have the beta.
What does “derivative analysis” cover in your terms for API call packs? Good answer: A plain written definition that allows our own reporting.
Can our employees’ data be left out of comparison figures, modelling and training? Good answer: Yes, in the order form, and for the data UKG already holds.
Where is our employees’ data stored and processed, and by which other companies? Good answer: A named country and a named company for each, in the contract.
What will our renewal price be, and what caps any increase? Good answer: A written cap on the increase, in the order.
What do extra call packs cost if our data feeds go past 1,000,000 API calls a month? Good answer: A price for each pack, written into the order.
Do your forecast alerts for burnout, attrition and risk of leaving point to one person or to a group? Good answer: A clear answer for each alert, and a named person who reviews it.
Is Strategic Workforce Planning in our UKG Pro order, or priced separately? Good answer: A line on the order with its own price, or a written statement that it is included.
How do we export all our data before the contract ends, and in what format? Good answer: A named format and a date for the final export, in the order.
What has changed since the December 2021 ransomware attack? Good answer: A written summary of the changes and the latest independent audit report.

Alternatives to UKG

Three things can take UKG off your list. The Hub is a limited US release. Its Command Center works with supported UKG products only. The contract limits automated and AI access to your data. The first is a question to put to UKG. The other two decide which alternatives to look at.

UKG already sells its own Claude connector, which is a beta. So moving is not the only way to get an AI link. What a move gives you is a different set of terms to compare. Look at Visier, One Model and Dayforce. Visier documents an MCP server that connects MCP-compatible clients such as Claude Desktop and Cursor to Visier data. Visier’s MCP access keeps its users’ data security and controls in place. One Model for Enterprise AI uses an MCP server to bring workforce data into tools like Copilot and ChatGPT. Its MCP integration is in an early-access phase. Dayforce’s data and actions work with external AI assistants including Claude. Dayforce in Claude is also in beta, with general availability planned for 2027. So compare the terms and the permissions, not the stage. Read each vendor’s contract on automated access, as you would with UKG.

The Command Center works with UKG products only. If your people data sits in other systems, One Model and Visier reach further. One Model builds a data model from Workday, SAP SuccessFactors, ADP, Oracle, Greenhouse, SmartRecruiters and more. Visier connects to data platforms such as Snowflake, Databricks, Google BigQuery and Amazon Redshift.

ADP, Paycor and isolved are payroll and HR suppliers too. If you leave UKG but want analytics from your payroll supplier, they are the comparison. ADP’s DataCloud consolidates data across payroll and HR and compares you with industry peers. It analyses combined, anonymised HR and pay data from more than one million US organisations. isolved connects payroll, HR, benefits and workforce data in one view. Paycor announced Paycor Analytics, powered by Visier, on 15 October 2019. Ask Paycor whether that is still the arrangement.

You may already own enough. UKG Pro customers have UKG Pro People Analytics, with delivered, sample and custom reports. All UKG Ready plans include reporting and dashboards, and UKG reports export to Excel, PDF or real-time dashboards. Test these before you buy more. Our comparison of 33 products puts all of these side by side.

More in this guide

The People analytics guide
Compare the 33 researched products what each brings together, what its AI does, what it costs and the contract terms.
Mid-market companies which people analytics products suit 200 to 2,000 people, what they cost and what to ask.
Enterprise companies which people analytics products suit 2,000 people or more, what they cost, how contracts run and what to ask.
Companies whose HR system has analytics what the analytics in your HR system covers, what it costs and when to buy something separate.
Companies using their own AI tool or data warehouse how each product lets your own AI tool or data warehouse use the data, what it costs and what to check.