UKG

The Hub brings Great Place To Work’s Trust Index survey into UKG

A Trust Index survey, with benchmarks and AI insights on top

The Hub is one of several UKG products that ask staff questions, so start by telling them apart. The Hub is built on the Trust Index Survey from Great Place To Work. UKG bought the Great Place to Work Institute on 1 September 2021. Great Place to Work continues as a standalone company within UKG. Under UKG’s Great Place To Work terms, a subscription allows one certification attempt for each year of its term.

UKG Pro Employee Voice and UKG Pro WFM Employee Voice are separate UKG products. Each is available only in the United States and Canada, and only in English. UKG Dimensions HCM customers who use its human resources product have a survey feature too. UKG Dimensions is now called UKG Pro Workforce Management. Everything below is about the Hub.

You can buy the Hub inside UKG Pro or UKG Ready. The UKG Ready version is tailored specifically for small and mid-sized businesses. The Hub scales to fit a headcount of 500 or 50,000.

The Trust Index survey has 14 demographic questions, 60 statements and two open-ended questions. Questions can be customised. Progress can be tracked over time and by group. Results can be compared across demographics and teams.

Benchmarking is against industry and region. UKG gives two sizes for the benchmark data. The Hub page FAQ puts it at over 20 million employee responses. A March 2024 UKG release puts it at 100 million employees. Ask UKG which figure applies to your survey.

The Hub’s AI can uncover unseen trends in open-ended feedback. It can identify consistent themes in employee sentiment. It can turn narrative feedback into clear summaries.

Our guide to employee engagement software covers how the rest of this market handles the same decision.

Languages, HR figures and action plans come with the survey

It suits UKG Pro and UKG Ready customers who want a path to certification

Plans are priced by quote, and the order fixes the quantity

How you pay for the Hub depends on your UKG suite and plan. UKG Ready plans are priced by personalised quote from sales. UKG Ready Start, for fewer than 200 employees, includes the Hub. In UKG Ready Plus and Advanced, the Hub is one of the optional capabilities you pick. The number you pick is three or six. The Hub is a capability of the UKG Pro suite. UKG announced it as available to all UKG Pro customers.

The order fixes what you buy and for how long. UKG’s US master agreement licenses the services for the type and number of employees listed in the order. Minimum quantities purchased cannot be decreased during the current term. For each renewal term, UKG may increase the fees as set forth in the order.

Services renew automatically for the renewal term shown on the order. Either party may end a service at the end of the current term with at least 60 days’ written notice. If the order ends early, all unpaid fees for the rest of the term fall due. That does not apply when UKG’s uncured breach is the reason.

Certification adds a second set of dates. UKG’s Great Place To Work terms say the Certification Period does not renew automatically. They say your right to access and use the services ends when it expires or ends. UKG’s US master agreement says services renew automatically for the renewal term shown on the order. Ask which end date governs.

A certification-eligible Trust Index Survey must go to all employees where the country-based headcount is 5,000 or fewer. The certification package includes a Trust Index survey for up to 5,000 US-based employees.

Leaving comes with its own terms. Under the US master agreement, customer data is available at any time during the term in standard data format. Access or transition help after termination needs a separate agreement and extra fees. UKG deletes customer data in its standard deletion process after you can no longer access the services and retrieve data.

UKG’s privacy commitments cover the same exit. Customer data stays accessible for review, reporting and exporting until deletion is requested or the service ends. That is subject to available functionality. UKG then deletes all customer data including backups, except what it must or may retain. Under the global data protection contract, UKG gives a certificate of deletion on written request.

Ten questions to put to UKG

1. Which UKG survey will we run, and who can see individual answers? Good answer: The Hub, with a written line on who sees what.
2. Can we receive answer-level data for the questions we choose? Good answer: Yes, in the order, with the smallest group shown written down.
3. Is the AI insights feature available in our country and on our plan? Who switches it on? Good answer: A named list of countries and plans, and one named admin.
4. How many responses are in the benchmark for our survey, 20 million or 100 million? Good answer: One figure, with its year and the industry and region cuts.
5. Will you remove training from the purposes for our usage data? Good answer: Yes, written into the order.
6. What does Output cover in UKG’s Great Place To Work terms? Good answer: A written definition that includes scores, comments and AI summaries.
7. Does the UKG Pro price cover the Hub? Good answer: Yes, written in the order.
8. Can the order lower the quantity, or cap the rise, at renewal? Good answer: A written step-down date and a stated cap on the renewal rise.
9. Which end date governs us, the certification period or the main subscription? Good answer: One end date for both, written in the order.
10. What help with our data do we get at the end, and at what fee? Good answer: An export in a standard format, with any fee stated in the order.

Alternatives to UKG’s Hub, including buying nothing

Two other survey products answer two limits of the Hub. They are 15Five and Winningtemp. Buying nothing is a third route.

15Five is worth a look if you want the answers in a file. UKG will not disclose raw data to you. 15Five’s “All Survey results” download is a ZIP file of raw survey response data in Excel format. Ask whether names are in it.

Winningtemp is worth a look if you are outside the U.S. and want AI on what staff tell you. In UKG Ready, the AI insights are available in the U.S. only. Winningtemp’s AI Conversation is an anonymous AI chat in which employees answer in free text. That is a different kind of AI feature from UKG’s insights on survey results. All Winningtemp customers can try it for up to 3 teams at no cost. It uses Claude Sonnet from Anthropic in the EU. The model is not trained on customer data. AI Conversation is an add-on. Its price depends on plan and number of licences.

Our guide for HR system owners covers the route of using a survey from your HR system.

Buying nothing avoids two UKG terms. The first is the right to use your logos and photographs for Best Workplaces Lists. The second is UKG giving media partners your name and rating. It also means no Great Place To Work certification attempt through UKG.