Simpplr EX Agent
Simpplr’s EX Agent is an AI assistant that answers staff questions about HR and IT. Staff ask in Slack, Teams, the intranet or on mobile. They can also book time off and submit support tickets in the same chat. It connects to Workday and ServiceNow. Simpplr quotes the price for your company and offers 14-day trials.
Simpplr’s price is a quote, and you have 30 days to collect your data when you leave
Simpplr’s EX Agent gives staff one chat window for HR and IT help. It answers questions and completes tasks such as time off, support tickets and password resets.
You want staff to ask for help in Slack, Teams, mobile or the intranet. You already use Microsoft 365, Google Workspace, Workday or ServiceNow. You are happy to get a quote instead of a price list.
You need a price before you talk to anyone. Or you need more than 30 days to take your data out when you leave.
No public price. Simpplr tailors the employee experience platform quote to your size, complexity and level of ongoing support. Companies with 500 employees or more get discounted intranet pricing. Simpplr offers 14-day trials, and space is limited.
It answers staff questions and finishes HR and IT requests
Simpplr’s EX Agent is one chat window for HR and IT help. EX is short for employee experience. Staff use it to get help, finish tasks and find knowledge without switching tools.
The EX Agent takes over repeated HR and IT requests. Examples are time-off requests, password resets and policy lookups. Employees can also book time off, submit support tickets and start actions across systems. When a question is complex, the assistant sends it to the right person.
The assistant connects directly to your core systems. These include Microsoft 365, Google Workspace, Workday and ServiceNow. Employees can submit requests, update records and complete tasks through them. Simpplr’s partnership with Workday lets staff finish common Workday tasks inside Simpplr.
Our guide to AI HR agents explains how the rest of this market works.
Where staff meet it, and what you control
Staff ask in the apps they already use
Employees ask questions in plain language. They can do it on the intranet, on mobile, in Slack or in Teams. You can ask in any of them.
It completes tasks, not just answers
Employees can book time off, submit support tickets and start actions across systems. Simpplr offers ready-made assistants and custom ones.
You can run it on your own Azure or Google Gemini account
Customers can bring their own LLM key. That sends AI requests through their own Azure or Google Gemini account. LLM means large language model, the AI behind the chat. Your data is kept separate. It is never used to train external or public AI models.
Managers get a team health score
Simpplr also offers a My team dashboard. It gives each manager a health score for their own reports, built from logins, content viewed and must-read completion. It shows who needs a follow-up and who to celebrate.
Who already runs it
A 300-person company
Cook Media Global has 300 employees and is based in Colorado Springs. Its staff ask policy and process questions in Simpplr and get instant answers. They no longer pause meetings or wait for legal or HR to reply.
A very large company moving fast
UKG brought together more than 15,000 employees on Simpplr in 17 days.
Staff without a desk
Simpplr reaches frontline employees on desktop, mobile, SMS and digital screens. A 24/7 assistant covers payroll, shift management and benefits. Their dashboard shows schedules, pay stubs and task workflows.
The price, the contract and the Classic deadline
Simpplr Classic support ends on 31 October 2026. After that date, migrations are at the customer’s cost or need a fresh setup. If you run Classic today, ask for the full cost of the move before you decide.
Either side can end the contract if the other side seriously breaks it. That needs 30 days of written notice of a serious breach. The breach must still not be fixed when the 30 days end. Simpplr commits to 99.99% monthly availability.
Simpplr has raised more than $131 million.
What it costs and what happens when the contract ends
Simpplr gives no price list. The quote depends on your company size, how complex your setup is, and how much ongoing support you want. The quote is for an employee experience platform. Ask what part of it is the assistant, and get the full price for your headcount in writing.
Companies with 500 employees or more get discounted intranet pricing. Ask whether the same discount applies to the assistant.
Simpplr offers 14-day trials. Space is limited, so ask early.
Charges are due 30 days after the invoice date, unless your order form says otherwise. The rules for leaving are in the section on where to be careful.
You could also build the same steps on your own systems. We have mapped what that looks like. The HR Agent Map
Seven questions for the demo
- What is the full yearly price for our headcount, with the assistant included? Good answer: One written figure that lists every part of the platform you pay for.
- Which of our systems can the assistant change, and which can it only read? Good answer: A named list of systems and actions, shown working on our own setup.
- Can we send AI requests through our own Azure or Google Gemini account? What does that change on the bill? Good answer: Yes, with the cost split written out.
- When the assistant cannot answer, who gets the question and what do they see? Good answer: A named person or team, with the full chat attached.
- We run Simpplr Classic today. What does the move cost us before 31 October 2026? Good answer: A fixed written price and a named date the work finishes.
- Can we have more than 30 days to export our data after the contract ends? Good answer: A longer window and a stated file format, written into the order form.
- Can we run the 14-day trial on our own HR system, with our own policies? Good answer: Yes, with a named person on your side who sets it up.
Alternatives to Simpplr EX Agent
If Simpplr is not right for you, look at Applaud, Workativ, Workday Self-Service Agent and Freshservice HR Agent. Buying nothing is the fifth option.
Applaud is the closest match. Its AI Assistant answers questions and completes tasks wherever staff ask. It hands over to HR when a person is the better answer. It cites its sources and logs every chat. Applaud is not a replacement for a system of record such as Workday.
Workativ suits a team that lives in Slack. A leave request goes into the HR system. The manager approves with one tap in Slack. The employee gets confirmation in the same thread, in under three minutes.
Workday Self-Service Agent suits a company that already runs Workday. It handles time off, expenses and profile updates. It is available to all Workday customers through Flex Credits, with no extra licence. An information lookup costs 1 credit. A completed task costs 5.
Freshservice HR Agent works with BambooHR. It can show leave balances, apply for leave, and show profile, timesheet, dependent and job details.
Buying nothing is also fair. Ask what staff question most often, and check whether a shared inbox and a good policy page would answer most of them. Our market guide covers that choice.
https://www.simpplr.com/virtual-assistant/ · Simpplr EX Agent page · read 2 Oct 2026
https://www.simpplr.com/simpplr-ai/ · Simpplr AI page · read 2 Oct 2026
https://www.simpplr.com/frontline-employees/ · Simpplr for frontline employees · read 2 Oct 2026
https://www.simpplr.com/employee-service-delivery/ · Simpplr employee service delivery · read 2 Oct 2026
https://www.simpplr.com/prescriptive-analytics/ · Simpplr My team dashboard · read 2 Oct 2026
https://www.simpplr.com/newsroom/press-releases/simpplr-completes-workday-design-badge-integration/ · Simpplr press release on the Workday integration · read 2 Oct 2026
https://www.simpplr.com/pricing/ · Simpplr pricing · read 2 Oct 2026
https://www.simpplr.com/customers/cook-media-global-case-study/ · Cook Media Global case study · read 2 Oct 2026
https://www.simpplr.com/security-compliance/ · Simpplr security and compliance, including the UKG figure · read 2 Oct 2026
https://www.simpplr.com/terms/ · Simpplr terms · read 2 Oct 2026
https://www.simpplr.com/about/ · Simpplr about us · read 2 Oct 2026
https://support.simpplr.com/ · Simpplr support, including the Classic end date · read 2 Oct 2026
https://www.applaudhr.com/products/ai-assistant · Applaud AI Assistant · read 2 Oct 2026
https://www.applaudhr.com/official-information-about-applaud-for-ai-assistants-and-llms · Applaud official information · read 2 Oct 2026
https://workativ.com/hr/chatbot · Workativ HR chatbot · read 2 Oct 2026
https://www.workday.com/en-us/artificial-intelligence/ai-agents/self-service.html · Workday Self-Service Agent · read 2 Oct 2026
https://investor.workday.com/news-and-events/press-releases/news-details/2026/Introducing-Sana-from-Workday-Superintelligence-for-Work-That-Finds-Answers-Takes-Action-and-Automates-Workflows/ · Workday press release on Sana and the Self-Service Agent · read 2 Oct 2026
https://www.workday.com/en-us/artificial-intelligence/ai-flex-credits.html · Workday Flex Credits · read 2 Oct 2026
https://support.freshservice.com/support/solutions/articles/50000012647-explore-pre-built-ai-agents · Freshservice pre-built AI agents · read 2 Oct 2026