Eighteen AI HR assistants compared. Who reads the chats differs most.

Start with who can read your employees’ chats and where a sensitive question goes. Anyone who can open Freshservice’s AI Agent Studio can read every chat. Personio stores chats for quality checks. Cost comes second. Salesforce charges $15 to $75 per user a month and Workativ charges $349 a month. Some assistants come bundled and others quote on request.

Eight assistants come from an HR system supplier and ten do not

Workday, SAP, Oracle, UKG, Dayforce, ADP, Personio and Rippling sell an HR system with their own assistant. Microsoft, Salesforce, Freshservice, Atomicwork and Simpplr sell a work platform, help desk or intranet that has an HR assistant. Moveworks, Leena AI, Applaud, Workativ and Wisq Harper sell an assistant that connects to an HR system from another supplier.

What each assistant does and where it works · eighteen products
Product What it does in the chat Where employees use it HR systems it works with Who uses it
Sold by an HR system supplier
Workday Self-Service Agent Handles time off, expenses and profile updates from start to finish. It also guides employees through promotions and job changes. Slack, Microsoft Teams, Microsoft 365 Copilot, Gemini or Workday. Workday. It checks each employee’s Workday role before it acts. One large enterprise cut yearly HR cases by 29%, from 35,000 to 25,000.
SAP Joule Writes job descriptions, handles time-off requests and updates employee records. Its Explain Pay feature explains pay statements. Employees also use it in SuccessFactors Work Zone. SAP’s HR service tool reaches employees on web, mobile, chatbot, Microsoft Teams and email. Ask SAP which of these Joule works in. SuccessFactors Employee Central, SAP Fieldglass and SAP’s own integration platform, called SAP BTP. SharePoint can feed its HR knowledge base. SAP sells its service tool to midsize companies through GROW with SAP, and to large enterprises. Ask SAP for a customer you can call.
Oracle Employee Concierge Sorts each question and passes it to the right Oracle assistant for leave, pay, benefits or compensation. A chat panel called Ask Oracle. Its name cannot be changed. Teams and Slack connections can be set up. Oracle Fusion Applications. Customers and partners can add their own AI features. Ask Oracle for a customer you can call.
UKG Bryte AI Requests and cancels time off, clocks employees in and out, and shows pay statements. It also answers leave and policy questions. The Bryte chat panel. UKG Pro, UKG Pro HCM, UKG Pro Workforce Management and UKG Ready. Thousands of organisations use UKG’s People Assist and Document Manager tools. Ask UKG for a Bryte customer you can call.
Dayforce AI Assistant Answers questions and completes tasks, from booking time off to checking leave balances. It answers pay questions from the payroll data in Dayforce. Inside Dayforce. Ask Dayforce whether it works in the Dayforce mobile app. One employee record covers HR, payroll, time and benefits. Dayforce also links to Microsoft Copilot Studio. BCU’s assistant answers about 300 employee questions a month. That saves HR 300 to 400 hours a year.
ADP Assist Answers questions on time off, timecards and attendance. It shows pay statements, explains benefits and updates personal details. Microsoft Teams and Microsoft 365 Copilot. ADP Workforce Now, RUN, Vantage HCM, TotalSource, Enterprise HR and Lyric HCM. ADP announced it in January 2024 and started with some clients. Ask ADP for a customer you can call.
Personio Assistant Answers questions on vacation days and payslips and finds HR documents. Personio’s Support AI explains how to use Personio. Inside Personio, from the main menu. Turning it on for chosen roles is in beta. Administrators can connect Confluence, SharePoint or Google Drive so it answers from those documents. Personio’s CEO said in 2022 that it sells to companies of 10 to 2,000 employees. It then had 6,000 customer companies with over 500,000 employees. Ask Personio for a customer you can call.
Rippling AI Explains pay, benefits and policy. It also shows outstanding timesheets, checks payroll changes and starts approvals from the chat. Slack and the web. Microsoft Teams is on a waitlist. Plugins for Greenhouse, Gem, Ashby, Metaview, Deel and Symmetry Payroll. It connects to over 60 more tools, including Google Workspace and Slack. Dude Wipes has 60 employees and NinjaTech AI has 24. Both use Rippling AI.
Sold by a work platform, help desk or intranet supplier
Microsoft Employee Self-Service Agent Checks leave balances, updates personal email, retrieves pay and benefits data and submits HR tickets. Managers update team records. The Microsoft Copilot chat and the Copilot mobile app. The Teams app has open issues. Workday, SAP SuccessFactors and ServiceNow. Microsoft runs it for over 200,000 employees. Engie, with about 100,000, is testing it.
Salesforce Agentforce HR Service Updates addresses and phone numbers, requests and cancels leave and edits direct deposit. It also tracks HR cases. Slack, Teams, a portal and web chat. Workday, SAP and ADP, through ready-made connectors. Salesforce’s own HR team uses it with 76,000 employees in Slack. Employees resolve 96% of their HR questions themselves, using it with the employee portal.
Freshservice HR Agent Shows leave balances, profile, timesheet, dependents and job details. It applies for leave and adds dependents in BambooHR. The support portal, Microsoft Teams and Slack, in over 40 languages. BambooHR. Knowledge can come from web pages, files, SharePoint, Google Drive or Confluence. Ask Freshworks for a customer you can call.
Atomicwork Answers questions on benefits, paid time off and parental leave from your HR documents. Its HR assistants cover onboarding, offboarding, the people directory and benefits. Slack, Microsoft Teams, email, the browser, a web portal, Claude and ChatGPT Enterprise, in over 25 languages. Workday, ADP, BambooHR, Rippling and Gusto. Its case studies include Zuora with over 1,600 employees and Pepper Money with over 800.
Simpplr EX Agent Handles time-off requests, password resets and policy lookups. It also files support tickets. The intranet, mobile, Slack and Teams. Simpplr reaches frontline staff by SMS and digital screens. Ask Simpplr whether the assistant works there. Microsoft 365, Google Workspace, Workday and ServiceNow. Cook Media has 300 employees. UKG brought over 15,000 employees onto Simpplr in 17 days.
Sold on its own, to connect to an HR system from another supplier
Moveworks Searches your systems and policies and cites its sources. It handles time-off balances and HR cases, and managers act on time-off requests. Slack, Teams, a portal, the intranet, the web and mobile. Moveworks announced it would work inside Microsoft 365 Copilot. Ask whether it does today. Workday, SAP SuccessFactors, Oracle HCM Cloud, UKG Pro and Greenhouse. Databricks has over 8,000 employees on it. Johnson Controls, with over 100,000, has about 40% fewer support calls.
Leena AI Applies for leave, checks balances, pulls payslips and generates verification letters. It also handles resignations and benefit enrolment. Mobile, web, Teams, Slack, phone, WhatsApp and SMS, in over 100 languages. Workday, SuccessFactors, UKG Pro, BambooHR and Dayforce, among over 200 connectors. Mahindra Finance has over 25,000 employees on it. Beacon Mobility has 18,000.
Applaud Completes tasks such as a day off request, or passes the chat to HR. It cites its sources. Applaud, Teams, Slack, mobile and WhatsApp. Workday, ADP, SuccessFactors and Oracle HCM. It offers over 1,000 ready-made connectors. Ask Applaud for a customer you can call.
Workativ Answers from your own HR documents and files leave requests. The manager approves in one tap in Slack. Your website, Slack, Teams, WhatsApp and Facebook Messenger, in over 95 languages. 11 HR systems, including Workday, ADP and BambooHR, plus over 100 others. It can read and write in all of them. GoTo has 5,000 employees. The AI resolves 84% of GoTo’s employee requests.
Wisq Harper Handles policy questions, leave requests, job changes and benefits from start to finish. It also starts a workplace adjustment request (called an accommodation request in the US) and routes it. Chat, email, Slack, Teams, SMS and mobile, in any language. Workday, UKG, SuccessFactors, ADP and Dayforce. It also reaches ServiceNow, Jira and Zendesk. Breeze Airways has 2,800 people. The AI answers 91% of HR questions there with no handoff.

Who reads the chats and how you leave differ far more than the everyday features

Most of these assistants answer the same everyday questions on leave and pay. Three things differ far more. One is who can read the chats. One is where a sensitive question lands. One is what the contract lets you do when you leave. Salesforce, Workativ and Atomicwork show prices. Freshservice’s AI Agent Studio is free until the end of 2026 for eligible customers. Workday, Microsoft and SAP charge in their own usage units. Some Personio AI features use credits too.

What it costs, who sees the chats, where the data goes and how you leave · eighteen products
Product What it costs Who sees the chats, and sensitive questions Where the data goes Leaving, the contract and the owner
Sold by an HR system supplier
Workday Self-Service Agent It needs no extra licence. Workday charges in its own units, called “Flex Credits”. A lookup uses 1 and a completed task uses 5. Workday gives a free yearly allowance of credits, based on company size. Chats are deleted after 30 days. Completed actions stay in your Workday audit trail. Workday never shares customer data to train outside public models. Orders cannot be cancelled and payments are not refunded, with some exceptions in the contract. After a contract ends, Workday keeps the service running for up to three months. You get 60 days to retrieve your data.
SAP Joule Joule Base is free within standard cloud subscriptions. Joule Premium is billed monthly by usage, in “AI units”. Ask SAP who can read the chats and where sensitive questions go. SAP does not share customer data with outside AI providers for their training. SAP can use customer data to build new AI features under your contract. You can export your data before the term ends. SAP then deletes what remains, unless law says to keep it. Auto-renewing contracts continue with no action.
Oracle Employee Concierge Oracle’s AI assistants come at no additional cost within Fusion Applications. Some standard set-ups might still count toward your Oracle subscription use. Ask Oracle how. A setting decides whether the employee must approve before the assistant fetches sensitive data such as salary. Ask Oracle who can read the chats. It runs on Oracle Cloud Infrastructure. Oracle supports models from Cohere, Meta and OpenAI. Oracle makes your content available for 60 days in a format other systems can read, then deletes it.
UKG Bryte AI Ask UKG for a price. Bryte for UKG Ready and Bryte for UKG Pro are separate services. Bryte does not keep leave data after the chat ends. Employee Assist answers reach everyone with Bryte access, and its documents are not split by role or department. Ask UKG who can read the chats. UKG does not use customer data for profiling, advertising or sales. It may build anonymised usage data to improve its products. Ask UKG for the exit terms. UKG is one of the world’s largest privately held software companies.
Dayforce AI Assistant Ask Dayforce for a price. Dayforce previewed a handoff from the assistant to a human HR partner that keeps the context. Ask Dayforce who can read the chats. Dayforce announced in February 2026 that it holds ISO 42001, an international standard for managing AI. Thoma Bravo took Dayforce private on 4 February 2026 for about US$12.3 billion. Ask Dayforce for the exit terms.
ADP Assist Ask ADP for a price. ADP Assist is for clients of its own payroll systems. Ask ADP who can read the chats and where sensitive questions go. ADP uses only its own dedicated copies of large language models. It keeps the personal data it uses to a minimum. Ask ADP for the exit terms.
Personio Assistant Some Personio AI features use usage units called “AI credits”. Personio’s example invoice line is 1,000 credits for EUR 10. Ask whether the Assistant uses them. Personio stores questions and answers for quality checks. Ask Personio who can read them. Turning the Assistant off is the only way to opt out. You can request a one-time deletion of past data. Personio does not train AI on your data. AI work runs on Personio’s own Amazon Web Services (AWS) servers in the EU. It uses Anthropic models through Amazon’s Bedrock service. Data is stored in Frankfurt and Bedrock stores no personal data. Your company export holds at least two zip files. One has all documents and one has all employee data as a spreadsheet file.
Rippling AI Rippling quotes a price on request. Most Rippling products cost a set amount per employee a month, and some add a monthly base fee. Each product is bought alongside the required core platform. In a Slack channel or group message, everyone there sees the answer, even without access to Rippling AI. Use a direct message for anything sensitive. Any action it proposes needs a person to confirm. Rippling does not use your usage data to train AI models. Data sits in US-based Amazon Web Services (AWS) data centres. Ask Rippling for the exit terms.
Sold by a work platform, help desk or intranet supplier
Microsoft Employee Self-Service Agent Employees use it with a Copilot licence or through Copilot Credits. Without a licence, each query costs an average of 15 cents. The Workday, SuccessFactors and ServiceNow connectors cost nothing extra. A safeguard for harassment, discrimination and abuse comes switched off. When it is on and spots such a question, it ends the chat and tells the employee to contact a representative. Ask Microsoft who can read the chats. Prompts, responses and the Microsoft 365 data it reads do not train Microsoft’s foundation models. Ask Microsoft for the exit terms and when your company gets access.
Salesforce Agentforce HR Service AI Agents for Employees costs $15 per user a month. The Enterprise and Unlimited HR Service Desk editions cost $50 and $75 per user a month. All are billed yearly. Complex or personal questions, such as bereavement, go to a human HR representative. Ask Salesforce who can read the chats. Salesforce’s security layer keeps no data and masks sensitive details before a prompt reaches the model. Ask Salesforce for the exit terms.
Freshservice HR Agent AI Agent Studio is free until 31 December 2026 for eligible Growth, Pro and Enterprise customers. Freshworks will share pricing closer to the end of that period. Anyone who can open AI Agent Studio can read every conversation log. Roles cannot limit this. It uses Freshworks’ own AI models and models from Microsoft Azure OpenAI. Almost all data sits on Amazon Web Services. After you close the account, you have 14 days to export data. Freshworks keeps it up to 3 months, then deletes it.
Atomicwork HR gets its own workspace on the Business and Enterprise plans. Ask Atomicwork for their price. The Professional plan starts at $25,000 a year for up to 250 end users. It includes 2 AI assistants. Extra assistants cost $499 each a month. It sees and does only what the employee asking is allowed to. An unresolved request goes to a human with the full conversation. Ask Atomicwork who can read the chats. Atomicwork does not train on customer personal data unless you opt in, in writing. Its AI providers include Azure OpenAI, Anthropic and Amazon’s Bedrock service. You can end the contract on 30 days’ written notice, possibly with a charge. Disputes go to individual arbitration. Its liability is limited to the fees you paid.
Simpplr EX Agent Simpplr quotes a price based on size, complexity and support. Discounted intranet pricing starts at 500 employees. A 14-day trial exists but space is limited. The AI Assistant routes complex questions to the right person. Ask Simpplr who can read the chats. Simpplr keeps customer data separate and never trains public models on it. You can run its AI through your own Azure or Google Gemini account. Ask within 30 days of the end and Simpplr lets you export data. It may delete the data after that. Support for the older Simpplr Classic ends on 31 October 2026. After that, moving off it is at the customer’s cost or needs a fresh set-up.
Sold on its own, to connect to an HR system from another supplier
Moveworks Moveworks quotes a price on request. You can buy it through the Azure Marketplace with money already committed to Microsoft Azure. You can also buy it as part of ServiceNow. Employees see only what they are allowed to see. Ask Moveworks who can read the chats. Your data stays in its region on Amazon Web Services. Moveworks does not train models on employee data without explicit consent. ServiceNow completed its $2.85 billion purchase of Moveworks on 15 December 2025. Ask Moveworks for the exit terms.
Leena AI Leena AI charges a flat yearly fee per employee, with unlimited use. You get a quote within one business day. Its AI Colleagues platform adds a yearly fee plus usage. Chat records linked to named employees stay closed to line managers and other employees. A sensitive question goes to a human HR contact by default. Employee HR data stays in your own HR systems. It is not moved to Leena AI. Leena AI runs on models from Anthropic, OpenAI, Meta and Google, and a model called WorkLM. Exit and deletion terms sit in your contract. Leena AI publishes a guide written for works councils.
Applaud Applaud charges per user a month. You can start with 500 users. Ask Applaud for the price. Under its Terms of Use, you cannot reduce users during a term. Applaud logs every chat for audit. It hands over to HR when a person is the better answer. Ask Applaud who can read the logs. Applaud never trains outside models on your data. You pick Frankfurt or Oregon, and backups, logs and AI stay in that region. Under Applaud’s Terms of Use, you can end it at any time on 30 days’ written notice. Ask in writing for your latest backup within 10 business days of leaving. Otherwise Applaud may destroy your data. Applaud’s Master Services Agreement has different terms. Ask which one applies to you.
Workativ The Business plan costs $349 a month. It covers 500 chat sessions, 2 AI assistants, 5 automated tasks, 3 admins and 60 days of data retention. Enterprise is a custom price. A request outside its scope goes to your HR team’s shared inbox. The agreement bars you from sending data about health, religion or other special categories of personal data. Ask Workativ who can read the chats. Workativ never trains its models on employee personal data. It is hosted on Amazon Web Services. The plan renews automatically. Fees are not refunded, except a pro-rated refund if you end the account because Workativ materially breaches the terms. Workativ deletes your data 2 months after you leave, and it cannot be recovered. Disputes go to a Delaware arbitrator that Workativ appoints.
Wisq Harper Ask Wisq for a price. Harper flags sensitive topics to HR. It gathers facts and routes a case but does not investigate or judge credibility. Your agreement says you will send no sensitive data. Ask Wisq who can read the chats. Data goes to Anthropic, OpenAI, Google and Amazon Web Services, and is stored in the United States. Wisq may keep anonymised data to improve its systems. Wisq destroys personal data within 60 days of the end of the agreement.

Where a cell says ask, put that question to the vendor

Where a cell says “Ask”, put that question to the vendor before you sign. Chat access and exit terms carry the most risk. Cost then tells you how fast the bill can grow.

Some countries add a step. In Germany, the works council may have a say if a tool is designed to monitor behaviour or performance. Ask whether that applies to the tool you pick. In France, the social and economic committee, called the CSE, must be consulted on new technology. Leena AI publishes a guide written for works councils.

Each product has its own page, and three guides sort them by need

Click any product name to open its own page. For a shortlist by company size, read the guide for mid-market companies or the guide for enterprise companies. For staff without a company laptop or email, read the guide for frontline workforces. The guide to AI HR agents covers the whole market.

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