Moveworks

Ask for a quote if you run Workday, SAP, Oracle or UKG

It answers HR questions and completes routine requests in chat

Moveworks is built for HR and People Ops teams. It also covers IT and finance questions. It works across the main HR systems that hold employee records.

An employee asks a question in plain language. The assistant searches your systems, policies and knowledge bases and gives an answer with its sources. Employees can check a paid time off balance, look up a policy, and submit and track an HR case.

It also acts on requests. In SAP SuccessFactors, an employee can cancel a pending or approved paid time off request. In Workday, a manager can review pending paid time off requests, gather context and act on them in natural language. In recruiting, the Greenhouse link lets staff submit a job referral, check a candidate’s status and submit interview feedback.

Employees can ask in Slack, Teams, a portal, an intranet or on the web. Mobile is also a channel. Employees will also be able to reach it inside Microsoft 365 Copilot and Teams. Staff can use it from supported channels without a company laptop or email.

Moveworks uses several AI language models from different providers, not one. The AI HR assistants guide compares it with the other seventeen products.

It cites sources, respects access rights and keeps data in region

Customers with a stated size run from 8,000 to over 100,000 staff

You get a custom quote, or buy through Azure or ServiceNow

Moveworks asks you to connect with an expert to request a custom quote. It publishes no price per employee or per use.

There are two other routes to buy. Moveworks is on the Azure Marketplace, so a company can put its pre-committed Microsoft Azure budget toward it. Moveworks is also still sold as a standalone product within the ServiceNow portfolio. You can buy it on its own, or as part of a ServiceNow deployment.

Ask for the quote in writing, with the unit it counts, before you compare it with other assistants.

Get the price, actions and new owner in writing before you sign

1. What is the price for our headcount, and what does it count? Good answer: A written price per employee or per use, with the unit named in the order form.
2. Can we buy it through the Azure Marketplace or inside our ServiceNow contract? Good answer: A yes or no for each route, and the price difference between them.
3. Which actions can it take in our HR system, and which does it only look up? Good answer: A written list per system, with who approves each action.
4. What changes for us after the ServiceNow purchase? Good answer: Named contract, support and product commitments that survive a later reorganisation.
5. How did each customer result count a request as resolved, and over what period? Good answer: A written definition, and the same figure for HR requests alone.
6. How do staff without a company laptop or email reach it? Good answer: A named channel and sign-in method, shown working with a customer of ours.
7. Which customer with fewer than 8,000 staff can we speak to? Good answer: A named reference on our HR system, with a stated headcount.
8. What does “explicit consent” for model training look like in our contract? Good answer: A clause that says no training on our data unless we sign a separate consent.

Alternatives to Moveworks

Alternatives to Moveworks are Leena AI, Applaud, Workativ, Wisq Harper and the Microsoft Employee Self-Service Agent. All five sell an AI assistant for employee questions.

If you run Workday, SAP, Oracle or UKG, check the assistant your HR system already has. See Workday Self-Service Agent, SAP Joule, Oracle Employee Concierge and UKG Bryte AI.

Buying nothing is also a choice. Our market guide covers when that is the right call.