What does it mean when an organization is said to be employee-centric? Let’s bust the myth. Does it mean giving priority to employees over the business?

Does it mean sacrificing performance for happiness? Does it mean giving perks to employees? Does it mean having a fancy office and providing stuffed canteens and food to employees?

No, not at all…What does it truly mean? Keep reading to bust the myth!

In this article, we are going to be taking a close look at what makes up an employee-centric organization.

Let’s define an employee-centric organization. In simple terms, an employee-centric organization is an environment where you respect your employees and take good care of them. Each employee is valued and viewed as important to the company’s success in achieving their shared vision and mission. All this for what? Pure and simple business success!!

An employee-centric organization operates a company culture where employees communicate freely. There is a free flow of information, innovative ideas, relevant thoughts throughout all the levels in the organizational structure. A respectful and friendly atmosphere is created where employees can express themselves. 

There is no company if there are no customers; customers must be satisfied so that they can purchase the service/product over and over again. Most companies, if not all, are concerned with satisfying their clients and that is why they hire employees to get the job done.

In an employee-centric organization, employees are also given the opportunity to develop and build their talents and skill to further contribute to the company. Companies that treat their customers well get more referrals than those who don’t, and their customers get the best service possible from the employees.

Do not forget that great customer experience drives business growth and success. Deloitte & Touche found that companies that are customer-centric are 60% more profitable1.

Willis Tower Watson3, in its recent paper on implications of COVID-19, stated that companies that foster right employee experience outperform their peers in top-line and bottom-line growth.

Constructs of an employee-centric organization

An employee-centric organization is not just about the appearance or the beauty of the environments. It is not just about keeping employees in check. Any organization that is employee-centric supports the success of the entire team and ensure a top-notch customer experience.

An employee-centric workplace is designed to increase efficiency and collaboration thereby enhancing overall productivity. A recent finding by Gallup confirmed that highly engaged teams show 21% greater profitability4. In employee-centric organizations, employees come to their workplace every day with purpose, passion, and energy.

Culture is the personality of a company. It encompasses a variety of components which include the workplace, core values, mission, vision, ethics, and goals. Company culture can also be referred to the beliefs and conducts that defines how a company operates. Moreover, it also encompasses the Workplace Experience that the company provides to its employees. An employee-centric organization operates on an employee experience that takes good care of its employees.

Still think you shouldn’t be employee-centric?

All employers want to achieve success. Unfortunately, most organizations make the mistake of centering their strategies on their customers first, but such an approach won’t be as productive compared to when the company focuses on its employees.

An employee-centric workplace results in committed and engaged employees. Employees also practice positive and effective communications and relationships both inside and outside the organization. When employees feel valued, they put your customers first and make sure they get satisfied.

Having understood the DNA of an employee-centric organization? Let us know your thoughts in the comment section below.



  1. https://www.venturebeat.com/2016/12/02/customer-centric-companies-boost-profits-by-60-and-programmatic-crm-has-a-big-role-vb-live/amp/
  2. http://www.forbes.com/sites/nazbeheshti/2019/01/16/10-timely-statistics-about-the-connection-between-employee-engagement-and-wellness/amp/
  3. https://www.willistowerswatson.com/assets/covid-19/NA-COVID-19-ClientWebcast-April-22-Final.pdf

Culturro helps companies build the right workplace experience to drive towards their desired strategic objectives. It enables organizations to assess, execute, and measure these experiences through its proprietary methodologies. Culturro not only recommends but helps in executing the right interventions for organization culture, leadership, and processes.

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