Greenhouse Voice AI

Voice AI already has a monthly bias audit and the compliance paperwork

It makes no uptime promise, and setup takes real time

Greenhouse Software, Inc. is private. It was founded in 2012 and is based in New York City. TPG Growth and The Rise Fund became its majority investor in a deal announced on 14 January 2021. No layoffs, sale or shutdown have been reported.

The product itself is newer. Ezra AI Labs was founded in 2024. Greenhouse announced its deal to buy Ezra on 5 May 2026 and completed it on 27 May 2026. Ezra’s founder, Ophir Samson, joined Greenhouse as Head of Voice AI. Greenhouse says Ezra is still available on its own, both to Greenhouse customers and to companies on other platforms.

It fits best if Greenhouse already runs your hiring

Greenhouse prices Voice AI by headcount, not by interview

Greenhouse publishes no price for Voice AI. It sells Voice AI as a yearly subscription. The price is set by your company’s headcount, or by the headcount of the team you scope it to. Greenhouse’s wider subscription works the same way. That headcount includes any affiliate company you give access to.

Settle how many interviews that price covers before you sign. Greenhouse calls this a “generous fair-use allowance of interviews sized to your expected volume.” Bring your busiest month to that conversation, not your average one. Confirm what happens in a month you go past it.

The commitment runs at least a year. A pilot is not a separate short contract. It is an opt-out window inside that year-long agreement. Get that window, and the date it closes, written into your order form. Under Greenhouse’s main contract, your subscription renews for another year automatically, unless either side gives 30 days’ written notice. Greenhouse must warn you at least 60 days before a renewal, if your term is a year or longer. Greenhouse can also raise its fees at renewal, with no cap written down.

Greenhouse publishes no minimum company size or hiring volume to buy Voice AI. It markets Voice AI for the first screen when many people apply. The two companies it names as customers are Zapier and Clover Health.

Voice AI keeps the audio, video, transcripts and scores for as long as your contract runs. You can delete them sooner. A deletion request is carried out within 30 days. Greenhouse ties that figure to the Illinois Artificial Intelligence Video Interview Act. This includes requests candidates send you. Even after deletion, the data sits in a backup for 30 more days. When your agreement ends, all your data is queued for deletion 90 days later. During your contract, you can export everything yourself, at no cost. Request an export after your contract ends instead, and Greenhouse can charge its data migration rates at the time. If Greenhouse is not your main hiring system, moving what you want to keep is your job alone. Greenhouse has no duty to keep your data reachable once those 90 days pass. That is true whether or not you finished moving it.

What should you ask before you switch this on?

1. How long do you keep our recordings, and can we shorten that in writing? Good answer: A retention period shorter than the full contract term, in the order form.
2. Which companies outside Greenhouse hear our candidates’ interviews, and where do they hold that data? Good answer: A named list of companies, and the countries where each stores data.
3. Voice AI has no uptime promise. Will you add one to our order form? Good answer: A written uptime commitment and support hours, added to the order form.
4. What wording do you give us for the candidate notice, and who updates it? Good answer: A notice template Greenhouse updates, not one your own team tracks alone.
5. How many interviews does our price cover, and what happens once we pass it? Good answer: A written number, and a fixed price for every interview after it.
6. Is the rise in our fees at renewal capped at all? Good answer: A cap written into the contract, not left open.
7. Will you give us our own audit data, so we can meet our duty in New York City? Good answer: Yes, our own audit data, not just Greenhouse’s overall dashboard.
8. When we leave, what comes out, and what does it cost if we ask after the contract ends? Good answer: The recordings, transcripts, scores and questions, at no charge, if we ask before the contract ends.

Metaview Screening, Ribbon, HeyMilo or HireVue, or buy nothing

Four other products sit near this decision, and buying nothing is a fifth option. Metaview Screening, Ribbon and HeyMilo are all sold on their own. They charge by interview, not by headcount. HireVue is different. It comes as part of a wider hiring platform, with a longer buying process.

Put Ribbon beside Voice AI if you want a price you can see. Ribbon’s plans start at $499 a month for 100 interviews. It charges $4.00 an interview for every interview after that. You can work out your own bill from your applicant numbers before you speak to anyone. Ribbon means another supplier, another contract and another place for your recruiters to watch. Voice AI lands on the record they already have open.

Look at Metaview if you want a smaller first step. It charges for each finished interview, and lets a new account try some interviews free before billing starts. One role will show you, inside a fortnight, whether your recruiters will actually use it.

The last option is to leave the first round with your recruiters, for now. Voice AI is worth its cost only once your application volume is genuinely high. If your recruiters are keeping up with their screens, this may not be worth it yet. The same is true if a role draws dozens of applicants rather than hundreds. You would take on the notices, the alternative process and all the reviews, for very little back. Some legal duties stay with you either way. Under New York City’s Local Law 144, the audit and notices fall to the employer, not the vendor. Britain’s new rules on automated decisions came into force on 5 February 2026. Our market guide works through the case for buying nothing in more detail.