Ashby checks each applicant against your criteria, and your team makes the call

Who should buy Ashby, who should not, and the price

What works in your favour

What the bias audit, Ashby’s customers and Ashby itself report

Where Ashby stops, from AI mistakes to candidate notices

What Ashby costs and what the contract says

Ashby sells three plans. Foundations costs $400 a month for companies of up to 100 employees. Ashby prices Foundations by total workforce size, in five tiers. Plus is for 101 to 1,000 employees. Enterprise is for 1,000 or more. Price depends on company size, usage and commitment. An annual commitment earns a 10% discount.

Ashby bills for each user given a paid seat. Other user types are free. For example, 20 paid seats at $795 per seat a year would cost $15,900 a year. Treat that as an example, not a price list. Not every account is on seat pricing.

Most Ashby AI features are free. The ones that run on large volumes of data use AI credits. One credit pays for one candidate checked against up to 50 criteria. Rediscovery uses one credit for each candidate returned, up to 250 credits for one search. Fraud checks use two credits for each candidate. They flag applications with possible fraud signals from the device, internet address, email address and phone number.

Foundations includes 1,500 credits a month, or 18,000 a year, for the whole account. Plus includes 2,500 a year for each paid seat. Enterprise includes 12,500 a year for each paid seat. Annual and multi-year plans pay $500 a year for 5,000 more credits. Month-to-month Foundations buys 1,000 for $100 a month. Say a team only checks applicants. A role with 500 applicants uses 500 credits, so three such roles in one month use the whole Foundations allowance. Ten paid seats on Plus give 25,000 credits a year. Ashby suggests estimating need by multiplying past applicants per role by the hires you plan this year.

The contract runs for the term on your order or one year. It renews for one-year periods unless either side opts out at least 30 days before. Month-to-month plans carry a 30-day money-back guarantee. Invoices are available only on annual plans. Ashby can change the terms by posting a new version on its website. A change takes effect 30 days later unless you reject it in writing. Ashby may remove features at any time. If a change cuts a large part of your order’s features, you can end that order. You must give 30 days’ written notice.

The terms promise only to try reasonably hard to stay available all day, every day. A separate service agreement sets a 99.9% uptime target for each quarter. It applies only if your contract refers to it. The credit is 10% of quarterly fees for uptime from 99.9% down to 99.0%, and 25% below 99.0%. Disputes go to the courts in San Francisco, California. Ashby owns the usage data it collects and may use it to improve its products. It may also use your name and logo in its sales and marketing.

Leaving takes planning. Reports export to a spreadsheet file (CSV). A single candidate’s export can include the profile, social links, work and education history, emails and notes. Bulk CV export is not possible in the app, so Ashby’s support helps. A data export asked for at cancellation is handled by hand by Ashby’s team. Ashby may permanently erase your data once an account has been unpaid, suspended or ended for 30 days. A deleted candidate is erased after 10 days, and backups after 30 days.

Eight questions to put to Ashby

1. Which plan and how many paid seats do we need? What is the total with the AI credits we expect to use? Good answer: A written quote that lists seats, included credits and the price of extra credits.
2. What happens to a live hiring round when our AI credits run out? Good answer: A written top-up price and a stated time to add credits.
3. Does your bias audit cover the percentage column recruiters sort by, and is there a report newer than August 2024? Good answer: A report that covers the sorted view, with results for each group.
4. Will you write the 99.9% uptime target and its service credits into our order form? Good answer: Yes, in the order form, so the separate service agreement is part of our contract.
5. Can changes to your terms need our written agreement instead of taking effect 30 days after you post them? Good answer: Yes, or at least notice sent to a named contact on our side.
6. How does every candidate who arrives by referral, by hand or through the Chrome extension see the AI notice? Good answer: Every route shows the notice, or the AI result stays hidden until the candidate has seen it.
7. How do we get all CVs and AI results out when we leave, and when do you delete them? Good answer: A named file format, a delivery date and a written deletion date.
8. Which AI services read our applicants’ CVs today, and where do they process them? Good answer: A named service and region for each, with notice before either changes.

Alternatives to Ashby

The alternatives are Greenhouse, Workable, Gem, SeekOut and Juicebox. Buying nothing is the sixth option.

Greenhouse, Workable and Gem also hold your applications. SeekOut and Juicebox search for people outside your database.

Greenhouse sorts applicants into five match groups. They are Strong, Good, Partial, Limited and Needs manual review. Greenhouse uses only data from the CV. It never advances or rejects a candidate. Its Past candidates tab filters earlier applicants and does not use AI match scores.

Workable’s AI finds qualified past candidates in your talent pool when you post a new job. Standard costs $299 a month, Premier $599 and Enterprise $719, all with annual payment. Workable launched Workable Agent on 13 March 2026 to source, screen and shortlist. One setting automatically disqualifies candidates who miss criteria marked Disqualify. Another moves candidates to a stage you choose when score thresholds and must-have conditions are met.

Gem scores and ranks every applicant against your criteria. Gem holds applications in its own applicant tracking system. Its AI rediscovery agent searches past candidates in its candidate database and in that system. The AI makes no decision to advance or reject. A knockout question rule can reject a candidate automatically when you set it up.

SeekOut and Juicebox both connect to Ashby. SeekOut can export profiles into Ashby, and it can search your Ashby candidate data. Juicebox searches people outside your database. It can import a job from Ashby, save profiles into Ashby, and show Ashby profiles so nobody is contacted twice. They can sit beside Ashby.

Buying nothing means reviewers read every application themselves. It also means no AI notice, opt-out handling or credits to manage.