Customer Experience

Customer Satisfaction is a journey that starts with internal Culture

Take customers out of the equation and there is no business left. There is no doubt customer satisfaction is important, but exactly how much? According to a poll, around 82% of customers read reviews before purchasing a product/service, and 93% … Read More

Human Perspective To The Profit Equation

A couple of months back we were at an entrepreneurship event in Delhi. During the networking session, we spoke to several entrepreneurs and asked them one simple question, what according to them was an imperative factor to judge an organization’s … Read More