Coursebox

Staff can check the AI, learn on a phone and get reminders

It suits teams that turn documents into courses

Security papers, AI data and sign-in need checking before you sign

Most of the risk sits in three places. They are the security papers, the handling of AI data and sign-in. Several of Coursebox’s own pages disagree on these, so get each answer in writing.

From A$4,200 a year to USD $30,000 a year, with add-ons on top

Coursebox sells administrator seats and add-ons. Self-serve prices are in Australian dollars and Enterprise prices are in US dollars. Ask which currency your invoice will use.

Coursebox charges platform fees in US dollars. Converted amounts, including Australian dollars, may be displayed. Pricing varies by country, and promotions run from time to time. Under the Client Terms, fees may change from time to time on notice. Monthly and annual fees are nonrefundable, subject to listed exceptions.

Plans include a set number of what Coursebox calls “AI credits” each month or year. Unused allowance does not roll over on monthly billing. Coursebox sells no one-off packs of “AI credits”. It does sell extra AI images in packs, for example 100 images for US$30. Enterprise includes a monthly account-wide AI allocation covering the first 50 administrator seats.

Self-serve plans have no contract and no setup fee, and cancel anytime. Coursebox sells them on standard terms that cannot be varied, with no master agreement. Under the Client Terms, Coursebox may modify them at any time without prior notice. Enterprise has a minimum two-year initial term under a signed agreement. If you cancel, Dynamic SCORM and LTI courses stop working, even in another system. Self-hosted SCORM packages keep working.

Ten questions to put to Coursebox before you sign

1. Which GDPR certificate does Coursebox hold today, and can we see it? Good answer: The certificate itself, with its dates, and a written timetable for ISO 27001.
2. Will our content or learner data ever train Coursebox’s own AI models? Good answer: No, written into the order form.
3. Which outside AI companies receive our content, and in which country does each process it? Good answer: A named list by feature, with EU processing for every AI feature we use.
4. Will the contract say that we can switch off optional AI features? Good answer: Yes, as a clause in the order form.
5. Will learners sign in with their work account, and what does that cost? Good answer: A written price for learner sign-in, not only administrator sign-in.
6. Which HR system link do we get, who builds it and what does it cost? Good answer: A named link, a named builder and a price in writing.
7. Do certificates go out automatically today, and can you show it on one of our own courses? Good answer: A live demonstration on one of our own courses.
8. Is bulk approval of live-session attendance planned, and by when? Good answer: A date in the contract, or a clear process that fits our team’s time.
9. What does the Premium SLA cost, and what do we get back if Coursebox misses 99.9% uptime? Good answer: A written price, the 99.9% promise and the amount we get back, all in the signed agreement.
10. At the end of the agreement, Coursebox returns or deletes personal data within 30 days, at your choice. Can we also export our courses and learner records in a usable format? Good answer: Yes, with the format named in the contract.

Alternatives to Coursebox, including buying nothing

If Coursebox does not fit, look at TalentLMS, Absorb and Go1. Managers practising hard conversations can use Risely’s Merlin.

Coursebox’s uptime promise is an Enterprise add-on. TalentLMS publishes an uptime promise, called an SLA. It gives an “availability credit” of 1% of the monthly fee for availability of 98.9% to under 99.9%. The “availability credit” is the sole and exclusive remedy. It is capped at 50% of that month’s fee. The SLA does not apply to users on a free access plan. The remedy is small, at most half of one month’s fee.

Your security team may require SOC 2. Absorb completed a SOC 2 Type 2 examination for security, availability and confidentiality. Absorb’s Aura Create also builds a course from an uploaded document, a prompt or a connected SharePoint or OneDrive source. The admin reviews the course before it publishes.

Coursebox expects your team to check each AI draft. If you would rather buy finished courses, Go1 sells ready-made courses from other providers. Its Premium Pro and Premium Essentials plans cover 80,000+ courses from over 300 providers in 120+ languages.

Risely’s Merlin is an AI coach. In role-play, Merlin plays the other person in a conversation, such as a defensive direct report or a sceptical VP. The manager practises their approach before the real conversation. Merlin also works through real scenarios, such as a team member saying they are thinking about quitting. Coursebox’s AI role-play is an activity inside a course, written by Coursebox AI.

Keeping what you have is also a route, and so is buying nothing. Count the hours your team spends on a course now before you pay for any tool.