Learningbank

Customer results, answers in staff’s own language and EU hosting

Where it stops on records, AI, support and who may use it

It suits teams of around 250 and up, across sites and shifts

A quote built on your headcount, a year-long term and three months’ notice

The proposal is where the cost starts. Learningbank matches it to workforce size, set-up and rollout. Professional Services cover bespoke content, integrations and training sessions. They are priced separately and carry a one-time fee. Products, add-ons and other parts not named in the agreement need a separate agreement or extra fees. AI functionality forms part of the subscription where the subscription includes it.

You pay before each subscription period starts. Learningbank invoices subscription fees before the start of each period, unless agreed otherwise. Fees are payable in advance for each period. Prices exclude VAT. Learningbank may suspend access if you have not paid in full within 10 days of a payment reminder.

Leaving takes planning. The minimum term is one year. After that the term renews in one-year periods. Ending it needs written notice at least three months before the end date. A downgrade needs three months’ notice and takes effect at the end of the term. Changes to the terms take effect as notified unless you object in writing within 14 calendar days.

The price can move after the first year. At renewal, fees follow Learningbank’s then-current pricing and products, unless agreed otherwise in writing. Fees may also rise yearly by HICP inflation, a European price index, plus up to 3 percent. Discounts apply only to the term for which they are agreed. Where fees depend on user numbers, a rise may change them. The change may apply from the date of the increase, possibly for months already past.

Liability is limited. Learningbank targets 99.8% uptime, excluding scheduled maintenance. Total liability is capped at the amount you paid in the 12 months before the event. Learningbank is not liable for fines imposed on you. It is also not liable for indirect loss, including loss of data or damage to data records. Danish law governs the agreement. The Copenhagen City Court has exclusive jurisdiction.

You keep ownership of your data and the content you upload. After termination, Learningbank erases your platform. It keeps a backup for 30 days, then deletes it. When a Learningstore subscription ends, your rights to use the content end, including customisations. Learningbank permits export of personal data in line with the capabilities of the platform. On request it issues an annual audit report on its IT security at its own cost. It is entitled to separate compensation for audits by you.

Questions to put to Learningbank before you sign

1. Which parts of the platform are in our proposal, and which AI features are in the subscription? Good answer: Every part named in the agreement, with Geni, Knowbot and auto-translation each marked in or out.
2. Which notice date applies to us, and will you remind us in writing before it? Good answer: A date in the order form and a written reminder.
3. What cap will you put on yearly fee rises, and what happens at renewal if we agree nothing in writing? Good answer: A fixed cap, written into the agreement.
4. If our user numbers rise, from what date do fees change, and can they change for past months? Good answer: From the next invoice only, written into the order form.
5. Does the agreement cover training staff of franchisees, contractors or partners? Good answer: Yes, named in the agreement, with the data agreement matched to it.
6. How do we keep completion records when a course or a person is deleted? Good answer: A clear method to export records before any deletion.
7. How do we export our courses and records before you erase the platform? Good answer: Every course and record in a usable file, before the end date.
8. When nobody rates a Knowbot answer, Knowbot judges it. How does that feed the response-quality figure? Good answer: A plain explanation and a way to review the answers behind the figure.
9. Which services send our people’s data outside the EU or EEA? Good answer: A named list of partners, each covered by Standard Contractual Clauses, the EU’s standard transfer terms.
10. What does an audit by us cost? Good answer: The annual report free, and a set rate for any further audit.
11. Is Trending Learning Campaigns live, and which add-on includes it? Good answer: Yes, or a dated plan in writing.
12. What will integrations and training sessions cost under Professional Services? Good answer: A fixed figure for each, before signing.
13. Will Learningbank use our name and logo in its marketing? Good answer: Only with our written approval.

Alternatives to Learningbank, including buying nothing

If Learningbank does not fit, look at Learnifier or eloomi. Buying nothing is a third route.

Under Learningbank’s terms, the subscription may be used solely for your internal business purposes. If you train customers or partners, look at Learnifier. It was built for organisations training external audiences.

Learningbank is a strong fit from around 250 employees. eloomi is tailored for small and medium businesses. On the Microsoft Marketplace, eloomi’s price bands start at 25 users. Check its terms first. Its payments are non-refundable, and the subscription renews whether or not you use the services.

Buying nothing yet is a real option if you need only a basic course library. A one-year minimum and three months’ notice are a lot to commit to for that need. A tool you already use may cover it, along with a completion record. If so, write down what it cannot do before you ask for a proposal. To set Learningbank beside other training platforms, see the learning management systems guide.