ProProfs Training Maker

Reminders, certificates and HR-system links are covered

Leaving deletes your records, and its pages disagree

Cancelling deletes learner attempts, scores, reports and progress. Courses stay saved after a downgrade. Under its terms, paid accounts keep private content for 30 days after expiry, then standard deletion applies. You alone are responsible for exporting your data before the contract ends. Exports come as CSV or Excel files. Under its terms, ProProfs may purge content at any time without notice. Deleted data cannot be restored, even if you reactivate the subscription.

Customers run from a team of 15 to a global sales force

Three plans priced per active learner, and only Elite has no cap

Essentials and Business each have a cap, so the bill depends on how many learners are active. At the cap, Essentials comes to $199 a month and Business to $798, at the listed monthly rate. Past 200 learners you need Elite at $4.98 for each active learner, sold on annual plans only. Elite gives full platform access with HR-system sync, work-account sign-in, a developer connection and automations. A former employee can be paused to release the licence.

ProProfs shows Business at $3.99 a learner, with $5.99 before it. Elite shows $4.98, with $8.99 before it. Ask whether the lower prices hold at renewal.

Some costs sit outside the per-learner price. Suites start at $499 a month, billed annually at $5,988. The People Development Suite adds PeopleGoal, which runs review cycles and 360 feedback. White label costs $300 a year extra. A payment over $3,000 by ACH bank transfer or cheque carries a $100 processing fee.

Subscriptions renew automatically unless you cancel before renewal. Fees can change on 45 days’ written notice before the end of the term. California law governs the terms. Disputes go to binding arbitration under the American Arbitration Association’s commercial rules.

What to ask before you sign

1. Which plan carries the HR-system sync, SCORM import and the 500+ ready-made courses? Good answer: A plan name for each, in the order form.
2. How many learners can the free plan hold? Good answer: One figure, in the order form.
3. Will $3.99 and $4.98 still apply at renewal? Good answer: Yes, written into the order form for the next term.
4. Which export gives me every learner’s attempts, scores and certificates before I cancel? Good answer: A named export, tested on my account.
5. Will you keep my learner records for a set time after I cancel? Good answer: Yes, for a period set out in the contract.
6. Do you train any AI on my paid account’s content, even anonymised and combined? Good answer: No, stated in the order form.
7. Which outside AI companies handle my inputs, and in which countries? Good answer: A named list with a country for each.
8. What uptime do you promise in the contract, and what follows if you miss it? Good answer: A percentage and a stated remedy.
9. Can one course carry different reminder dates for different groups? Good answer: Yes, without copying the course.
10. Is there a cap on AI course creation? Good answer: No cap, or the cap set out in the plan.
11. Can learners work offline, and on which plan? Good answer: Yes or no in writing, with the plan named.
12. Does the learner screen meet WCAG 2.1 Level AA, the web accessibility standard your website cites? Good answer: A written report for the learner screens.

Alternatives to ProProfs Training Maker, including buying nothing

If ProProfs does not fit, look at TalentLMS and Trakstar Learn, or use the free plan.

TalentLMS’s portal export carries how your account is set up. It has tabs for users, courses, categories, branches, groups, custom user and course fields, and their relationships. Ask whether it also carries completion records. Whole courses cannot be exported as standalone packages.

ProProfs applies one reminder setup to a whole course. Trakstar Learn limits how long trainees have to finish a course after their invitation. People invited at different times get different deadlines on one course. Trainees who miss the deadline lose access, so check that suits the training you assign.

The free plan suits a group that wants to test first, with no confidential material. Test an export before you rely on it, because cancelling deletes learner results. Our market guide covers the other products in this market.