Docebo typically suits companies training 250 people or more

Docebo runs courses, records and certificates, with AI around them

Docebo is a learning management system. It assigns courses, tracks progress and runs certifications. It supports blended learning, classroom training, webinars, live online sessions, points and badges, and short lessons. It reads course files in the SCORM 1.2 and 2004, xAPI and AICC standards. Its marketplace holds over 30,000 courses and certifications from content providers.

The AI sits around that core. An AI assistant answers learners’ questions from your organisation’s content. Its tutoring feature, which coaches learners inside courses, is in beta. Creator turns a document or a prompt into a course with lessons, images and knowledge checks. It also writes the assessments from your source material. One click translates a lesson into other languages. Drafts stay drafts until a person publishes them.

Roleplay lets learners practise a conversation. Docebo’s Roleplay FAQ puts it at voice or chat today, with video avatars soon. A Docebo help article puts the default interaction mode at Video. Learners get feedback on clarity, confidence, energy and non-verbal cues. Its summaries come from the text transcript. They use no video or audio recordings.

Staff can also work with Docebo from ChatGPT, Claude, Microsoft Copilot and Gemini. Actions run within each user’s existing permissions. Docebo put this in public beta in April 2026 and planned a general launch for July 2026.

Compliance records, security papers and admin control of the AI are its strengths

From 28 October 2026, the AI bill depends on use, and the contract sets a floor

It suits compliance-heavy teams, outside audiences and HR-system users

What to ask before you sign

1. Does $35,900 for 500 users buy one year or the whole 36-month term? Good answer: One written period that matches the quote.
2. Which plan, user count and add-ons does the written quote cover? Good answer: One quote that itemises plan, users, onboarding, connections and add-ons.
3. What do you charge for each user above our limit, and who counts as active? Good answer: A written extra-user rate and a written definition of an active user.
4. Will you cap the renewal rise below 10 percent and send us the notice date each year? Good answer: A lower cap in the order form, and a reminder before the 60-day deadline.
5. Do we get a written right to lower our user count during the term? Good answer: Yes, a written right to lower the count, in the order form.
6. What will the AI features we plan to use cost in AI credits after 28 October 2026? Good answer: A written credit allowance and a written price for extra credits.
7. Does Roleplay use AI credits, or is it a paid add-on? Good answer: One written answer that matches Docebo’s pricing and its AI overview.
8. Can you confirm in the order form that our data never trains your models, even in aggregated form? Good answer: Yes, in writing, with the licence wording in the agreement changed to match.
9. Which Roleplay uses are barred, and may managers review team practice for coaching? Good answer: A written list of allowed uses for managers.
10. Which Roleplay modes can we use today, voice, chat or video? Good answer: A written list of the modes in our plan.
11. Will completions flow back to our HR system? Good answer: A written list of what each connection sends back.
12. What does one branded-app token cover? Good answer: A written answer, with the price per token.
13. When do Agents and Enterprise Knowledge become generally available, and what do they cost? Good answer: A date and a price in writing.
14. Which clauses let us end early and get pre-paid fees back? Good answer: A list of the clauses and a refund for fees already paid.
15. What does logical deletion mean, and when is our data fully erased? Good answer: A written date for full erasure.
16. In what format do we get our records, and within what time? Good answer: A standard export within the 30 days, with transition help.

Alternatives to Docebo

If Docebo looks like too much, look at LinkedIn Learning, Pluralsight or Sana Learn. Managers who want to practise hard conversations can also look at Risely’s Merlin. If you train fewer than 100 people, buying nothing may be the better call.

LinkedIn Learning sells a library of courses and certifications. It is not a traditional LMS. Its For Teams plan costs $379.88 a seat a year. Pluralsight Skills measures and develops technology skills and is not an LMS built to house content. Its Enterprise plan, for teams of 20 or more, is priced on request.

Sana Learn can be bought whatever your HR system. Its plans start at 300 users. Its pricing page says the price is based on a 3-year contract and has no one-off implementation fee. Docebo’s UK reseller sells onboarding as a mandatory add-on. Sana’s Terms of Service set a 12-month service term unless the agreement says otherwise. Ask Sana which term your quote covers.

If your HR system sells a learning product, read our guide for HR suite customers first.

Merlin is Risely’s AI coach for managers. It plays the other person in a hard conversation, such as a defensive direct report or a sceptical VP. The manager practises the approach before the real conversation. Merlin also works through scenarios with the manager, such as a team member saying they are thinking about quitting.

Our market guide sets out the whole market.