Schoox LMS

It keeps required training current and reaches staff on a phone

Schoox is built for roughly 1,000 learners or more

Its AI has a rule for decisions that seriously affect a person, and the contract is strict

Schoox sells a yearly subscription and holds you to your numbers

You commit to what you buy for the full term, and you can reduce it only at renewal. Schoox prices by entitlements. That means the users and other items you buy. Use above what you bought is charged at the order rate. A user your administrator has deactivated, who no longer has access, is not counted in those extra fees. No refund or relief is due if you use fewer than you bought. Schoox must give 30 days’ notice before it imposes additional charges or other measures for excessive use.

Cutting users or the term length can trigger repricing. If you cut either one below the last term, Schoox can reprice the services at the next renewal start date. At renewal, the minimum quantity is the greater of the contracted quantity and the actual quantity. Promotional pricing, introductory rates and free services do not carry into a renewal term. Subscriptions renew automatically unless a party gives notice at least 90 days before the term ends.

The yearly fee can rise in two ways. Your order sets a yearly escalation and a renewal escalation. If either is unspecified or zero, the fee moves to Schoox’s rate at that renewal. Licensed content follows its own rule. At each renewal, its annual rate adjusts to the greater of two figures. One is the content provider’s rate at the time. The other is the order’s annual rate escalation.

Eight setup items sit outside the standard implementation unless your order adds them. Ask for each item you need to be priced in your order. The eight are moving past training records and moving courses and content. They also include sFTP (secure file transfer) integration and setting up the talent development features. The rest are staging environments (test copies of the system), custom features, help after onboarding and on-site meetings. The implementation project must be completed within 180 days after the Effective Date, which is the contract start date. Work after that may be subject to additional scoping and fees. Professional Services are invoiced in advance on the Effective Date, unless a statement of work or order changes that. They are non-cancellable unless Schoox agrees in writing. Most Schoox customers go live in weeks.

Late payment and breach carry costs beyond the payment. Overdue payments accrue interest of 1.5% of the outstanding balance per month, or the legal maximum if lower. Schoox may suspend access if a payment is due and unpaid ten days after written notice. Payment obligations are non-cancellable. Either party may end the contract for a serious breach that is not fixed within 30 days of written notice. If Schoox ends it for a breach you did not fix, all fees for the unexpired term become immediately due. If you end it because of Schoox’s material breach, Schoox gives a pro-rata refund of prepaid fees. It covers the unused part of the term.

What to ask before you sign

1. Can we reduce the number of users partway through a term? Good answer: Yes, in writing in the order. The standard terms allow cuts only at renewal.
2. Which yearly escalation and renewal escalation are in our order? Good answer: Both written as percentages, so the rate does not move to the rate Schoox charges at renewal.
3. How much can licensed content rise at renewal? Good answer: A fixed cap in the order, not the content provider’s rate at the time.
4. Which of the eight setup items are in our order? Good answer: Each one listed with a price, and a go-live date inside 180 days.
5. Which items sit outside the one price Schoox offers for its all-in-one platform? Good answer: A short written list, such as Marketplace courses and professional services.
6. How many languages will our learners get? Good answer: A named list of languages in the order.
7. Which uptime figure binds you, 99.9% or 99.99%? Good answer: The figure in the contract, with a remedy we can use.
8. Where will our data be hosted, and which AI providers will receive our input? Good answer: A named region and named providers, in writing, with AI switched off if we choose.
9. Which uses of AI output are allowed if skills feed our performance reviews? Good answer: A written answer that names the review process.
10. Can we see the SOC 2 Type 2 report and the Data Processing Addendum before we sign? Good answer: Yes, both, with the report under NDA.
11. What do you charge for access in the 30-day transition period? Good answer: A fee set in the order, or nothing.
12. Which customer near our size and sector can we call? Good answer: A named customer, live for more than a year.

Alternatives to Schoox, including buying nothing

The alternatives to Schoox are Docebo, Litmos, Axonify, the learning product in your HR system, and buying nothing yet.

Docebo and Litmos start at smaller sizes. Docebo’s main audience is mid-market to large enterprises, with 250 to 100,000 or more users. It is typically best suited to companies training at least 250 learners, who may be customers, partners and employees. Litmos puts its company size at 200 to 5,000 employees on its AI information page. Its mid-market page puts it at 150 to 2,000. Docebo sells Extended Enterprise, for external audiences, as a paid add-on. Ask Schoox whether partner and customer learners cost extra.

Axonify delivers short targeted training to frontline employees while they work. Look at Axonify if that is your main need.

If your HR system already has a learning product, ask its vendor first. Our guide to HR system customers covers when a separate product is worth asking about. Suppose you have fewer than 500 employees and simple training needs. A smaller product, or buying nothing yet, is a fair answer. The market guide shows where Schoox sits among the other learning products.