Trainual

Staff can ask it questions, and it keeps the training records

You cannot run live sessions in it, schedule a course to open on a date or cap test retakes

Check the first three limits against the training you run. Plan-gated features come next. The remaining limits matter for day-to-day use and for your data.

It suits companies of 25 to 1,000 people that train their own staff

Trainual publishes no plan prices and bills a year upfront

Plan prices are not published, so ask for a quote before you set a budget. Trainual has four plans called Core, Pro, Premium and Enterprise. Pricing and plans vary by team size and features, and Trainual asks buyers to book a demo. Its blog quotes two starting prices. One post quotes $99 a month. Another quotes $588 a year for a whole team. Ask which plan and how many seats each figure covers.

You pay for seats. A seat is a person with their own profile and access to the company’s Trainual account. You enter the total number of seats to buy. Trainual has no free plan outside the 7-day trial at this time. It offers a 50% discount to qualified nonprofit organisations. Customers who signed up before 28 July 2025 are likely on a discontinued legacy plan.

Set-up may add to your first-year bill. Trainual’s FAQ puts a one-time implementation fee at $1,000. Its terms say you choose one of two implementation offerings on purchase. The done-with-you offering carries a one-time fee. Ask which offering you get and what it costs.

You commit for a year, paid upfront. Each subscription is for one year unless agreed otherwise in writing. Annual plans are charged upfront and renew automatically. Fees are non-refundable, with no partial refunds on cancellation. Mid-term seat reductions bring no refund or other money back. You must submit a cancellation request at least 30 days before the term ends to cancel or downgrade. Trainual may end a subscription without cause on 30 days’ written notice. It may change pricing, with commercially reasonable efforts to give 30 days’ notice before the end of the subscription period. Each party’s liability is capped at the fees paid in the preceding year, with exceptions. Arizona law governs the terms.

A hold plan lets you pause instead of cancelling. It costs $20 per month for 3 months, with no access to the platform. When it ends, the account renews into the original plan and billing cycle.

Know what you get if it goes down. Trainual’s terms set a 99.9% monthly availability commitment on a commercially-reasonable-efforts basis. If availability falls below it, the remedy is a fee reduction of one day of fees. It is capped at 30% of the month’s fees and is the sole remedy.

Know what you keep if you leave. After a subscription ends, Trainual provides a one-time PDF export of written content on written request within 30 days. Then it deletes content. Its cancellation help article sets data removal at 30 days after cancellation. Its plan agreements article puts removal from the database entirely within 90 days of cancellation. Once cancellation finalises, the account and data are not accessible, and the vendor tells customers to export content before that. PDF export can be enabled or disabled for the whole account.

What to ask before you sign

1. Which plan holds the features we need, and what does it cost at our headcount? Good answer: One written price per plan, for our number of seats.
2. Your blog posts quote $99 a month and $588 a year. Which plan and how many seats does each cover? Good answer: A named plan and seat count for each figure.
3. Can we cap test retakes, or open a course on a set date? Good answer: A clear answer, and a written date if it is coming.
4. Will you load one of our own SCORM files during the trial? Good answer: Yes, on the plan we would buy.
5. Is HR system data updated by itself or only after an admin approves it? Good answer: One answer for our HR system, in writing.
6. Can we turn AI search off, and what is left when it is off? Good answer: The setting that turns it off, and the legacy search still working.
7. Can we opt out of Usage Data being used to improve AI models? Good answer: Yes, in the order form.
8. Which implementation offering do we get, and what is the fee? Good answer: One named offering with its fee and its timeline.
9. Which date do you delete our data after we leave, 30 days or 90? Good answer: One date in the contract, after a full export.
10. What do we get back if availability falls below 99.9%? Good answer: A remedy beyond one day of fees.

Alternatives to Trainual, including buying nothing

Pick by the gap you need to fill. TalentLMS suits live sessions and published prices. Docebo suits training for customers or partners. Rippling suits a company that keeps its staff records in Rippling. Buying nothing is a fourth route.

TalentLMS sets up recurring instructor-led sessions, offline or online, linked to online courses. Its virtual sessions connect to Zoom, Microsoft Teams, GoToMeeting, GoToTraining, GoToWebinar and BigBlueButton. All plans include SCORM 1.2, Tin Can and cmi5. TalentLMS publishes prices. Core costs $119 a month for 1 to 40 users. Grow costs $229 for 1 to 70 users. Pro costs $449 for 1 to 100 users, plus $6 per additional user.

Trainual is for your own people. Docebo trains employees, customers and partners on one platform. Extended Enterprise is a paid add-on for external audiences. Docebo’s price depends on the product tier and active users.

Trainual’s Rippling integration imports employee data once, and later changes in Rippling do not sync. The Rippling LMS runs on employee data inside Rippling’s HR platform. It assigns courses from employee attributes. It assigns live and online courses, tracks progress and reports.

Buying nothing yet is a real option if your training is a few written guides that nobody needs to track. The market guide covers the other products.