Monthly Archives: December 2018

Customer Satisfaction is a journey that starts with internal Culture

Take customers out of the equation and there is no business left. There is no doubt customer satisfaction is important, but exactly how much? According to a poll, around 82% of customers read reviews before purchasing a product/service, and 93% … Read More

Culture: The fraction of a difference between Good and Great

As per an HBR study1, 52% of Fortune 500 companies have either gone bankrupt, been acquired, or ceased to exist since 2000. Staggering isn’t it? Even the big ones aren’t safe. With the world becoming digital, connected, and smaller by … Read More

Leading & Scaling High-Performance Teams – Vishal Naithani, Head HR Shuttl

I am sharing some personal learnings on effectively Leading high-performance teams that have worked for me & what I have experienced working with Leaders who I have looked up to over the years. Honing and developing some of these will … Read More