Customer Satisfaction is a journey that starts with internal Culture

Take customers out of the equation and there is no business left. There is no doubt customer satisfaction is important, but exactly how much? According to a poll, around 82% of customers read reviews before purchasing a product/service, and 93% … Read More

Culture: The fraction of a difference between Good and Great

As per an HBR study1, 52% of Fortune 500 companies have either gone bankrupt, been acquired, or ceased to exist since 2000. Staggering isn’t it? Even the big ones aren’t safe. With the world becoming digital, connected, and smaller by … Read More

Unlocking hidden productivity with Collaboration

“The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime.”  – Babe Ruth1 Collaboration … Read More

Develop leaders for a self-propagating culture

“A leader’s job is not to do the work for others, it’s to help others figure out how to do it themselves, to get things done, and to succeed beyond what they thought possible”.  – Simon Sinek1 Competent leadership has … Read More

For Innovation to succeed, one must embrace failure

Organizations begin with an idea and ideas are what make an organization. This whole process of inventing and reinventing is what innovation stands for. ‘Think Different ’ was a campaign run by Apple in 1997, which had the following slogan defining … Read More

Agility of a Cheetah: What organizations seek

“Success is no longer about changing strategies more often, but having the agility to execute multiple strategies concurrently. And success requires CEOs to develop the right leadership capabilities, workforce skills, and corporate cultures to support digital transformation.” – Pierre Nanterme, … Read More

From Rs. 200 to Rs. 30 Cr: Culture is your bamboo tree

On a particularly dismal day of 1990, a 17-year-old boy arrived at the Bandra station in Mumbai. An acquaintance of his had promised him a job. The boy had abandoned his studies after class 10th to support his seven siblings and … Read More

Organization’s communication patterns feed into its culture

“We treat employees as units of productivity, workers to do our bidding. We interact with people but don’t form relationships. Unsurprisingly when we treat people this way they do not feel empowered or motivated.” – Be Understood or Be Overlooked, … Read More

Give employees a sense of purpose to have the fastest rowing boat

“We know we need to deliver the kind of top-tier financial results our investors, associates, and all our stakeholders expect. And we also know something else. We know we need to do it with a sense of purpose, a moral … Read More

Organisation’s Core lies in its Human Capital

“Employees are a company’s greatest asset – they’re your competitive advantage. You want to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company’s mission.” – Anne … Read More