Customer Satisfaction is a journey that starts with internal Culture
Take customers out of the equation and there is no business left. There is no doubt customer satisfaction is important, but exactly how
Take customers out of the equation and there is no business left. There is no doubt customer satisfaction is important, but exactly how
As per an HBR study1, 52% of Fortune 500 companies have either gone bankrupt, been acquired, or ceased to exist since 2000. Staggering
I am sharing some personal learnings on effectively Leading high-performance teams that have worked for me & what I have experienced working with
“The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world,
“A leader’s job is not to do the work for others, it’s to help others figure out how to do it themselves, to
Organisations begin with an idea and ideas are what make an organization. This whole process of inventing and reinventing is what innovation stands
“Success is no longer about changing strategies more often, but having the agility to execute multiple strategies concurrently. And success requires CEOs to
On a particularly dismal day of 1990 a 17-year-old boy arrived at the Bandra station in Mumbai. An acquaintance of his had promised him a
“An organization’s ability to learn and translate that learning into action rapidly is the ultimate competitive advantage.” — Jack Welch, former General Electric
“We are really competing against ourselves, we have no control over how other people perform.” – Pete Cashmore, CEO Mashable1 In today’s world of